Wire Transfer Supervisor

Overview

As a Wire Transfer Supervisor you will lead a team to ensure all Domestic, International and Treasury Management wires are processed accurately and timely. Your responsibilities include managing workflow, ensuring compliance with policies and regulations, and fostering a collaborative team environment.

Responsibilities

• Execute and oversee all functions and workflows within the Wire Department
• Perform annual reviews with employees for effective talent management and succession planning
• Motivate and coach personnel to meet or exceed operational and productivity standards
• Maintain a good working relationship with all teams, both internal and external customers
• Create and maintain clear and precise departmental procedures for Domestic and International Wire Transfers
• Ensure all wire transfer GL accounts are balanced and reconciled daily
• Monitor Wells Fargo Foreign Exchange and USD Pass through accounts for outages
• Serve as an admin for the Wells Fargo account
• Monitor Consumer Investigation log to ensure open items are resolved within regulatory timeframes
• Monitor Wire Recall case workflow to ensure completion
• Build and customize wire reporting based on user requests
• Test and approve changes/upgrades to the Wire Transfer system configuration
• Conduct annual failover/disaster recovery testing for the wire transfer system
• Troubleshoot Wire system errors and collaborate with vendors/admins/technology groups to resolve issues
• Assist with the merger and acquisition process of new banks as it relates to Wire Transfers

Requirements

• High school diploma or equivalent
• Bachelor's degree desired, but not required
• 3-6 years' work experience in wire transfers or bank operations preferred
• Excellent understanding of Federal and State banking regulations and UCB's Wire Transfer Policy & Procedures
• Excellent working knowledge of Microsoft Office Suite; Outlook, Excel, and Word
• Ability to work in a time-sensitive environment, multi-task, and prioritize
• Positive attitude and excellent leadership skills to lead a diverse team
• Collaborative team player with sound judgment to determine risk vs. service
• Strong organizational, communication, and management skills
• Strong analytical and data-gathering skills with excellent attention to detail

Conditions of Employment

• Must pass a criminal background & credit check
• This is a full-time, non-remote position requiring up to 5% travel
• FLSA Status: Non-exempt