Treasury Management Client Service Supervisor

Responsibilities

• Lead, coach, and supervise the Service Specialist team to achieve individual and collective performance objectives while promoting a culture of excellence and continuous improvement
• Develop and strengthen Specialist skill sets to support increasingly complex Treasury Management products, services, and client scenarios
• Support leadership driven initiatives and participate in or lead special projects focused on service enhancement, automation, and operational effectiveness
• Partner with internal business partners including Product, Sales, Implementation, Operations, and Technology teams to ensure seamless client support
• Coach Specialists on effective communication, collaboration, and relationship management with both internal partners and clients
• Demonstrate a leadership mindset rooted in curiosity, empathy, accountability, and bias for action when addressing client or partner needs
• Communicate proactively and transparently with key stakeholders regarding service trends, escalations, risks, and resolution strategies
• Act as a trusted partner to senior leadership by providing insights into service performance, client experience, and improvement opportunities
• Monitor and manage daily workloads across critical Treasury Management servicing functions to ensure timely, accurate, and consistent service delivery
• Adjust staffing assignments and priorities to address volume fluctuations, complex case work, automation impacts, and resource availability
• Identify risks to service level performance and escalate concerns with recommended solutions to leadership as appropriate
• Partner with automation and operations teams to support workflow optimization, capacity planning, and continuous process improvement

Qualifications and Education Requirements

• Bachelor’s degree and/or HS graduate with equivalent experience
• 3-5 years of experience in Treasury Management or Commercial Banking strongly preferred
• Experience in a customer service/call center/research center environment required
• Highly motivated individual with the ability to motivate teams and peers in a leadership and influential capacity, build consensus, and collaborate amongst business partners to achieve overall goals
• Demonstrated effective execution as a subject matter expert and leader
• Strong management acumen with the ability to effectively lead a diverse team to new performance levels, preferred
• Must possess proficiency in Microsoft Office products (i.e., Word, Excel, PowerPoint)
• Ability to communicate with business clients on complex technical solutions is essential
• Ability to adapt to a rapidly changing environment and quickly reprioritize tasks is essential
• Strong verbal and written communication skills are essential