Treasury Client Services Manager

Essential Duties and Responsibilities

• Lead the Treasury Client Services team in delivering high quality, extraordinary customer service to both internal and external clients through day-to-day phone calls, emails or virtual appointments.
• Resolve technical issues, product functionality inquiries, and handle escalated client service issues.
• Train and develop employees within the Treasury Client Services team.
• Maintain accurate and up to date Treasury Client Services processes, guidelines and procedures.
• Provide feedback to Treasury Services leadership regarding the success or deficiencies of existing processes or guidelines.
• Work closely with the Treasury Service Operations team to assist customers with more complex implementation needs.
• Communicate with the Client's Treasury Management Officer with any information they may need, to follow up with the Client.

Requirements

• A minimum of 5 years in Banking Operations and/or Treasury Services.
• A minimum of 2 years in managing a team.
• Excellent customer service skills.
• Critical thinking skills.
• Ability to work well under stress and deadlines.
• Ability to multi-task, organize and prioritize.
• Ability to acquire an understanding of Treasury Services.
• Proficiency in Microsoft Office and knowledge of, or the ability to quickly learn, banking software applications.

Prior to Employment

• Bilingual (Spanish) a plus.

Physical Requirements

• Constant use of computer screens.
• Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear.
• Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching.
• Ability to sit and/or stand for long periods of time during the workday.
• Long periods of typing and repetitive motion.
• Ability to lift and/or move and carry 10 pounds.

Hometown Service, Statewide Strength

BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $13 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.

EEO Statement

BancFirst is an Equal Opportunity employer. Diversity…Our differences enhance business performance.