Supervisor, Donor Outreach

Job Description

Vitalant is seeking a results-driven and customer-focused Donor Outreach Supervisor to play a vital role in our call center and make significant contributions to our life-saving mission. Your impact as a Donor Outreach Supervisor is vital. You will actively support Vitalant's life-saving mission by supervising and coordinating daily Donor Outreach activities, ensuring the achievement of assigned daily, weekly, and monthly goals. You will oversee a Customer Service team dedicated to inspiring previous and potential donors to schedule their next donation appointment.

What to Expect

• Schedule: Sun-Thurs, Mon-Fri or Tues-Sat. 10:15am-7:15pm (Arizona Time)
• Comprehensive total rewards including Medical, dental, and vision insurance, 401K + 5% company match, tuition assistance up to $5k per year, free basic life and AD&D insurance, free short-and-long-term disability insurance, paid time off, employee resource groups, recognition and perks.
• Ensure the delivery of quality customer service to all customers.
• Hire, supervise, train, and evaluate the performance of assigned personnel.
• Develop daily call plans that strategically focus on Donor Outreach efforts using an appointment forecast, penetration report, and staff schedule.
• Conduct call quality monitoring and provide constructive feedback and guidance to staff.
• Investigate and resolve donor complaints.
• Compile monthly evaluations and standard reports on Donor Outreach activity.

Requirements

• High school diploma or GED
• Knowledge of telemarketing techniques required
• Two years of related call center experience to include one year of Supervisory experience
• Knowledge of blood banking telemarketing technics preferred

Location

Vitalant Remote Work Phoenix, AZ 85007

Contact Information

Contact us at careers@vitalant.org if you are impact-inspired to help others, and making a difference is vital for you.