Community Outreach Supervisor

Position Overview

The Community Outreach Supervisor will oversee the Community Outreach Team, providing care coordination, monitoring, and follow-up for members with poor care engagement. They will also supervise SNP enrollment and Medicaid recertification for Medicaid and HARP members living with HIV. The supervisor will conduct trainings, monitor key performance indicators, and participate in quality improvement initiatives.

Scope of Role & Responsibilities

• Provide care coordination, monitoring, and follow-up for members with poor care engagement. Conduct face-to-face and telephonic case management support.
• Provide daily supervision of the Community Outreach Team. Conduct in-field monitoring of staff on a weekly basis.
• Oversee the appropriate deployment of the Community Outreach Team to inpatient facilities, community-based HIV clinics, and residential settings as needed to support members to return to care.
• Supervise certified staff conducting SNP enrollment, overseeing the facilitated enrollment process.
• Conduct trainings and workflow reviews with the Community Outreach Team.
• Maintain oversight of key performance indicators and outcomes for this team, including staff productivity, compliance with ACM model activities, return to care, viral load suppression, and HIV SNP enrollment, Medicaid recertification.
• Implement logistical support technology and reports as needed to optimize personnel in the face of many needed in-person visits.
• Ensure that the Community Outreach Team is implemented based on the outlined work plan. Monitor all the goals and objectives identified within the work plan.
• Participate in the development, implementation, and evaluation of quality improvement and performance improvement initiatives related to the Community Outreach Team including community-based outreach.
• Attend community meetings/trainings, as needed.

Required Education, Training & Professional Experience

• Bachelor’s Degree from an accredited college in Healthcare, Public Health, Public Administration, or related fields.
• 5+ years of experience working in a managed care, hospital, or CBO setting including 1-3 years of supervisory experience.
• Proficiency with Microsoft Office products is required.
• Must be comfortable conducting home visits and outreach in diverse settings by themselves.
• Experience and knowledge of Managed Care plan operations of Health Services administration is preferred.
• Knowledge of concerns of persons living with HIV is preferred.
• Bilingual (English/Spanish) is preferred. Fluency in other languages is welcomed.

Professional Competencies

• Data analysis and reporting skills.
• Integrity and Trust.
• Customer Focus.
• Functional/Technical skills.
• Excellent interpersonal, organizational communication, and analytical skills.