Community Manager

About the role

The Community Manager oversees the entire operations of a housing community under the supervision of the Regional Manager. Key responsibilities include managing personnel, leasing, maintenance, financials, and administrative tasks.

Responsibilities

• Regular/daily onsite attendance is required.
• Screen, hire, train, coach, and develop on-site staff.
• Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance.
• Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance and consistency with Company policies and procedures.
• Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement.
• Develop yearly operating budgets/forecasts.
• Maintain property appearance and ensure repairs are noted and completed on a timely basis.
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
• Plan for and utilize property resources, equipment, and supplies economically.
• Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency.
• Develop yearly marketing plan and utilize marketing strategies & systems.
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
• Develop and implement resident retention programs.
• Effectively show, lease, and move in prospective residents.

Requirements

• High School Diploma or Equivalent; Bachelor’s degree preferred or four years of experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Ability to understand and perform all on-site software functions; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.

Qualifications

• Must have reliable transportation due to the emergency on-call requirement.

Skills

• Strong communication and interpersonal skills.
• Effective problem-solving and decision-making abilities.
• Excellent organizational and time management skills.
• Ability to handle multiple tasks simultaneously.
• Knowledge of Fair Housing Laws and OSHA requirements.

Benefits

• Medical, dental, vision, life, accidental, and disability insurance.
• 401K with employer matching.
• Commission and performance bonuses, when applicable.
• Full-time employees receive paid sick days and company holidays.

Pay

$60,000 to $70,000 annually.

Schedule

This is a full-time position with potential for overtime and weekend work as needed.