Donor Services Coordinator

Responsibilities

• Preparation of donor charts
• Updates donor information in the registry management system (MatchQuest)
• Completes all tasks via the registry management system and/or checklists
• Edicates donors on MNC (white blood cells) and HPC (peripheral blood stem cells) apheresis donation processes
• Coodinates the logistics of donor work up and product procurement
• Reviews results of donor physicals, including all paperwork, test results, and prescriptions
• Coodinates donor needs for physical appointment and collection
• Coodinates travel arrangements for donors and companion with our Travel Coordinator
• Assist with the coordination of courier and pick up
• Follows up with donor’s post collection
• Identifies and reports areas of concern or areas that need improvement
• Completion of scheduling and paperwork in a timely manner
• Reports deviations and complaints to Quality Assurance Department
• Performs other registry/departmental projects as necessary
• Follows HIPPA regulations

Qualifications

• Motivated and goal-oriented self-starter
• Ability to work in a changing environment
• In-House Sales Experience
• Able to work with urgent demands
• Collaborator
• Excellent Communicator
• Able to prioritize work and multi-task effectively
• Excellent oral and written communication skills
• Exceptional analytical skills
• Outstanding interpersonal skills, phone etiquette and sense of business protocol
• Very capable with MS Office Suite, including Outlook, Word and Excel
• Strong problem-solving and troubleshooting skills
• Able to demonstrate high degree of compassion and sensitivity when dealing with others