Donor Services Coordinator

Essential Duties, Responsibilities and Expectations

• Serves as a primary point of contact for donor inquiries, ensuring timely, accurate, and thoughtful responses.
• Affords assistance and administrative support to those using MCF’s Donor Portal.
• Assists the Philanthropy Operations Manager with planned giving contracts and processing.
• Processes gifts accurately and efficiently, including checks, online donations, and other contributions. Assists with gift documentation, tax receipts, acknowledgment records, and planned gift processing.
• Maintains organized and accurate records of donor interactions and giving history.
• Identifies and resolves issues related to donations, donor records, or communications.
• Ensures a high-quality, seamless donor experience at every interaction.

Requirements

• Experience working with a Constituent Record Management System.
• Strong attention to detail and commitment to accuracy.
• Clear written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines consistently.
• Comfort working with both data systems and interpersonal relationships.
• Collaborative, service-oriented approach.
• B.A./B.S. degree or three to four years’ experience working in a related field, preferably in nonprofit organizations.