Donor Services Coordinator

About the role

The Bowery Mission is a Christian, faith-based organization dedicated to serving people experiencing homelessness, hunger, and poverty. The mission aims to meet essential needs and create transformative communities for men, women, children, and families in New York, helping them overcome homelessness and poverty.

Responsibilities

• Imports gifts from multiple sources and updates donors' biographical data during the gift import process;
• Reconciles any gift discrepancies with the gift processing vendor;
• Generates and posts daily closing reports;
• Answers donor calls promptly, providing a personalized response to their inquiries;
• Returns missed calls in a timely manner and ensures appropriate call forwarding or voicemail setup during absences;
• Sets up weekly honor and memorial gift notifications;
• Creates and submits weekly Welcome Packets to the gift processing vendor;
• Affords assistance with receipting and managing the inventory of supplies, such as receipt paper, envelopes, etc.;
• Supports the Donor Service Supervisor in quality assurance;
• Affords assistance with special projects as instructed by the Donor Services Supervisor or Database Manager;
• Ensures the Donor Service Operating Manual is up to date;
• Updates donor data related to undeliverable addresses, change of addresses, deceased individuals, Direct Mail preferences, etc.

Requirements

• Embrace the organization's Statement of Faith;
• 2+ years' experience in data entry;
• Experience working in a team environment;
• Bachelor’s Degree or equivalent work and education;
• Proficient in Microsoft Office Suite, especially Excel or other data-related tools;
• Prior experience in gift data entry preferred.

Qualifications

Salary is commensurate with relevant education & experience: $50,000-$55,000 annually. Due to the volume of applications received, we are unable to respond to all applicants. We appreciate your interest in The Bowery Mission.