Supervisor, Dispatch Transportation, Road Transport US

Duties & Responsibilities

• Supervise and provide leadership to a team of drivers, including performance monitoring, coaching, and ongoing support to ensure efficient and compliant transportation operations.
• Conduct regular driver performance reviews and provide constructive feedback to support continuous improvement and operational excellence.
• Foster a collaborative team environment that promotes safety, accountability, and high performance across the driver team.
• Address and resolve driver-related operational issues, escalating concerns when necessary and ensuring timely resolution.
• Plan, review, and optimize transportation routes to improve fuel efficiency, reduce deadhead miles, and ensure safe and on-time delivery of freight.
• Monitor operational conditions such as traffic, weather, and route constraints, making adjustments as necessary to maintain service reliability.
• Ensure drivers comply with all applicable DOT regulations, federal and state transportation laws, and company policies and procedures.
• Conduct regular driver meetings focused on safety, operational updates, compliance expectations, and team communication.
• Collaborate with customer service and operations teams to address delivery concerns and ensure timely resolution of customer issues.
• Support initiatives designed to improve service quality, operational efficiency, and overall transportation performance.
• Utilize Transportation Management Systems (TMS) and related technology tools to manage driver operations, track performance, and support operational decision-making.
• Provide training and guidance to drivers on the use of company technology platforms and operational systems.
• Review and approve operational documentation, reports, and driver-related records as required.
• Perform additional duties and responsibilities as assigned to support business operations.

Education & Experience

• A high school diploma or GED required. A bachelor’s degree in Logistics, Supply Chain Management, Transportation, Business, or a related field preferred; equivalent industry experience may be considered in lieu of a degree.
• Previous experience in transportation operations, fleet management, or logistics operations required.
• Prior supervisory or leadership experience within transportation, trucking, or logistics operations preferred.
• Working knowledge of Department of Transportation (DOT) regulations and transportation compliance requirements.

Skills & Competencies

• Strong leadership and team management skills with the ability to motivate and guide driver teams.
• Excellent organizational and problem-solving abilities with strong attention to operational detail.
• Ability to work effectively in a fast-paced transportation environment and manage multiple priorities simultaneously.
• Strong analytical mindset with the ability to evaluate operational performance and identify opportunities for improvement.
• Excellent written and verbal communication skills with the ability to collaborate across cross-functional teams and leadership levels.
• Results-oriented approach with a strong commitment to operational performance and service quality.
• Proficiency in Microsoft Office applications including Excel, Word, and PowerPoint.
• Experience working with Transportation Management Systems (TMS) and operational technology platforms preferred.