Dispatcher / Road Supervisor

About the role

Dispatcher / Road Supervisor (AM / PM) Transdev in Knoxville, TN is hiring for a position that combines the core functions of a dispatcher and field supervisor—monitoring real-time service through TransLoc and other CAD/AVL systems, coordinating operators, and ensuring safe, reliable, and customer-focused service.

Responsibilities

• Monitor real-time vehicle performance using TransLoc and onboard vehicle technology to ensure routes are on schedule and operators are correctly logged in.
• Assign, adjust, and document vehicle coverage for both fixed-route and on-demand service.
• Respond to service disruptions, detours, or incidents, coordinating with road supervisors and management.
• Provide clear, timely radio and phone communication with operators and field staff.
• Record service data, delays, missed trips, and operator call-ins using TransLoc and related dispatch software.
• Communicate service updates to management and client contacts.

Road Supervision

• Conduct on-scene investigations of accidents, incidents, or breakdowns; assist operators in completing incident and accident reports.
• Perform road observations and ride-checks to ensure safety, customer service, and compliance with company policy.
• Coach and retrain operators following incidents, performance issues, or new procedures.
• Serve as liaison between operators, management, and client representatives for field service issues.
• Aid in training new operators, including TransLoc usage, customer service expectations, and on-road safety.
• Support Safety Manager and GM with compliance checks, drug/alcohol testing coordination, and service audits.

Qualifications

• High School Diploma or GED (required)
• Valid Class B Commercial Driver’s License with Passenger (P) endorsement (required)
• 3–5 years experience in public transit dispatch or road supervision preferred
• Proficiency in Microsoft Office (Outlook, Word, Excel) and dispatch software such as TransLoc or Passio
• Excellent verbal communication, decision-making, and problem-solving skills
• Must be able to work AM/PM shifts, weekends, and holidays as needed
• Subject to DOT drug test and physical (if applicable)

Physical Requirements

• Combination of office (dispatch) and field (road supervision) environments
• Long periods of sitting and computer use; occasional standing, walking, and driving company vehicle
• Must be able to work flexible hours and respond to emergency situations

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good.