Supervisor, Dealer Support (Hybrid)

Job Title Supervisor, Dealer Support (Hybrid) Job Description We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Supervisor, Marketing Solution position requires a self-motivated employee with excellent communication skills that can self manage and work well in both an independent and team environment. The role requires a proactive person that exhibits strong leadership skills and acts as a good corporate team player working closely with direct staff, other managers and other internal departments to ensure program success. The role further requires flexibility in work schedule and task assignments including the ability to manage multiple deliverables at one time. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. As a Supervisor, Marketing Solutions, you will lead day-to-day operations for a team focused on delivering high-quality support, operational excellence, and exceptional service outcomes. In this role, you will guide team performance, manage key operational metrics, support escalations, and help ensure department processes meet quality and compliance standards. This position requires a confident people leader who can adapt to changing priorities while keeping the team focused, supported, and successful. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. Manage day-to-day operations for the Marketing Solutions team, ensuring quality standards are met or exceededMonitor, track, and report operational metrics to support performance, service delivery, and continuous improvementHandle calls through the 1-800 line and support escalated calls as neededEscalate program or operational issues to the appropriate Operations or Program Manager, including recommended resolutionsProvide daily leadership, guidance, coaching, assistance, and support to department personnelMonitor and manage absenteeism to support business continuity and team performanceProcess payroll for yourself and direct reports accurately and on timeMaintain personnel files and ensure appropriate confidentiality in all dutiesEnsure company communications, including announcements and policy or procedure changes, are distributed to CSRs in a timely mannerCommunicate department and organizational objectives and goals to direct reportsPrepare and conduct performance evaluations and one-on-one meetingsAssess individual training needs and help ensure development needs are addressedMonitor and safeguard ISO 9001 standard complianceDocument departmental procedures and work instructions in alignment with quality standardsRegularly review departmental processes and workflows to improve efficiency and ensure compliance with policies and standardsIdentify process improvement opportunities and support implementation in daily operationsParticipate in company-wide initiatives, including ISO, staff development, policies/procedures, TL Playbook, and related programsAbility to work at our Farmington Hills, Michigan location is a requirement Your Qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix Is a Great Match If You Have a minimum of 2 -3 years of management experience, including staff leadership and performance management in a team leader/ supervisor roleBring experience supporting program management and operational executionAre proficient in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and AccessAre organized, proactive, and comfortable taking a self-starter approachBring strong analytical skills and the ability to troubleshoot data-related issuesCan adapt to changing priorities and responsibilities with professionalism and focusAre able to adjust your communication and leadership style to changing environmentsRemain calm, optimistic, persistent, and focused in a fast-paced settingUnderstand the importance of confidentiality and demonstrate discretion in all duties It Will Be a Plus If You Have a Bachelor’s degree, BA or BS, or an equivalent combination of education and experienceHave experience supporting ISO 9001 compliance or quality standardsHave experience documenting departmental procedures, work instructions, or process improvementsHave experience leading teams in a customer support, operations, or marketing solutions environment What's in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle: The base salary range for this position is USD $50k - $60k plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) plan, paid time off and holidays and paid learning days. The deadline to apply for this position is September 28, 2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. Power the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Physical And Mental Requirements The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish Accommodation Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE