Dealer Support Coordinator

Role & Responsibility

• Act as the primary point of contact for dealers, delivering timely and precise support. Provide guidance to dealers regarding sales, parts, and operational queries.
• Manage and streamline order processing for dealers, encompassing order entry, monitoring, and modifications. Collaborate closely with internal teams to guarantee prompt and accurate order fulfillment.
• Stay updated on new systems, product launches, and updates to effectively assist dealers.
• Facilitate clear communication between dealers and internal departments, ensuring timely and accurate information dissemination, including vital updates, policies, and procedures.
• Identify and analyze dealer issues, escalating complex problems to the relevant departments and ensuring timely resolution. Maintain precise records of dealer inquiries, issues, and resolutions.
• Build and maintain strong relationships with dealers, ensuring a high level of satisfaction and loyalty. Serve as a reliable resource for dealers, providing guidance and support.
• Attend staff/department meetings and regularly scheduled sessions with internal and external counterparts to remain informed about business conditions and updated processes.
• Cook up and communicate logistics with internal and external teams regarding shipment delays, delivery discrepancies, or missing products.
• Document calls and emails in Salesforce for future reference and metrics collection to enhance current processes.

Job Requirement

• Education: Associate degree preferred or equivalent experience.
• Experience: 0-2 years in a similar role.
• Excellent communication and interpersonal skills.
• Strong organizational and coordination abilities.
• Detail-oriented with a focus on accuracy and efficiency.
• Able to manage multiple tasks and prioritize effectively.
• Proficient in CRM systems, order processing software, and relevant tools.
• Strong problem-solving and decision-making skills.
• Able to work both independently and collaboratively within a team.
• Travel requirement: Less than 10%.