Dealer Support Coordinator

Responsibilities

• Process, review, and manage dealer orders in internal systems (e.g., SAP), ensuring accuracy and completeness.
• Validate order details including pricing, product availability, and delivery requirements.
• Cook up order changes, corrections, and cancellations as needed.
• Respond to inquiries in a timely and professional manner.
• Investigate and resolve order discrepancies, missing information, and system-related issues, and escalate issues as appropriate and ensure resolution.
• Support with tracking, return order management.
• Collaborate with internal teams including Sales, Logistics, Transportation, to ensure seamless order fulfillment.
• Any other linked responsibilities within sales back office.

Requirements

• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking abilities.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Experience with SAP or similar ERP systems preferred.
• Able to de-escalate irate situations and maintain customer service levels.
• Must be self-motivated and customer-oriented.
• Able to work collaboratively within the team.

Benefits

• Comprehensive health, dental and vision insurance.
• Wellness discounts on medical premiums.
• 100% covered life and long-term disability insurance.
• 401k with company match.
• PTO + holidays.
• Discounted gym membership.
• Generous Employee Purchase Program.
• Wellness and volunteer programs.