Supervisor Customer Service

Responsibilities

• Coordinates all activities required to resolve and respond to customer issues in a quick, efficient and professional manner.
• Delegates, monitors and coordinates department daily functions to meet deadlines required by customers, sales and operations.
• Administers Accounts Payable for the plant: tracks purchase orders, codes invoices, reconciles receipts to bills.
• Resource person in the plant for HR administration, new employee setup, and maintenance of files related to personnel, benefits, orientation of new staff and payroll setup.
• Resource person for Accounts Receivable.
• Performs various administrative duties: information requests, routine reports, ordering supplies, handling vendors, administrative support to General Manager and QA Manager.
• Affords assistance with other tasks as assigned by Supervisor.

Qualifications

• Associate Degree or equivalent from a two (2) year college; or equivalent combination of education and experience.
• Minimum of 3-5 years related customer service experience.
• Experience supervising a customer service department preferred.
• Ability to communicate effectively both orally and in writing.
• Strong organizational skills.
• Intermediate Microsoft office skills.
• Strong problem solving skills.

Training Required

• Must complete all required training for a “Customer Service Supervisor” outlined in the training manual.

Benefits

• Medical, Rx, Dental, Vision, Disability, Life Insurance, Health Savings and Flexible Spending Accounts.
• 401(k) program with Company match that immediately vests.
• Paid holidays, vacation and sick time.
• Free financial planning assistance.
• Paid parental leave.
• Education assistance.
• Voluntary benefits including Critical Illness, Accident, Hospital Indemnity and Pet Insurance.
• Employee Assistance Program (EAP).

About the Role

Sotera Health is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. The company is committed to ensuring the safety of millions of patients and healthcare practitioners worldwide. Sotera Health is a trusted partner to over 5,800 customers in more than 50 countries, including major medical device and pharmaceutical companies.

Requirements

The Customer Service Supervisor position requires an Associate Degree or equivalent from a two-year college, or equivalent combination of education and experience. Minimum of 3-5 years of related customer service experience is required, with experience supervising a customer service department being preferred. Strong communication, organizational, and problem-solving skills are essential, along with intermediate Microsoft Office skills.