Supervisor Customer Service

Job Responsibilities

• Supervise and assist with customer calls for cement deliveries and customer requests
• Supervise and assist with dispatch and tracking of deliveries for U.S. cement shipping locations
• Cook up customer requests for billing questions, credit, pricing, mill reports, MSDS sheets, and certification letters
• Aid credit department with account payment discrepancies, coordinating with customers ticket copy needs or pricing discrepancies
• Aid with review of billing collections for plant and terminals
• Negotiate and maintain all freight rates for payables and billing
• Maintain all freight rate changes in SICLO
• Reconcile and approve package cement purchases
• Maintain and distribute logs for controlled sales plan (allocation) when needed
• Aid with customer price records/changes for sales and billing
• Cook up trucking and tonnage on cement purchases and/or swaps and inter company cement truck transfers
• Perform other duties as assigned

Qualifications

• Bachelor's degree
• 3-5 years of customer service experience
• Sales experience preferred