Supervisor, Customer Experience - Collections
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include a section only when posting has real specific content. We need to extract content.
Job posting includes: location, description summary, responsibilities (list of duties), qualifications (minimum qualifications, required, preferred), knowledge/skills/abilities, benefits, etc. No explicit Pay or Schedule details beyond "Base salary, plus commission Hybrid Schedule". So we have schedule: Hybrid Schedule. Pay: Base salary, plus commission (but not specific numbers). According to rule: never create Pay/Schedule/Benefits sections unless posting actually states them. It does state Base salary, plus commission Hybrid Schedule. So we can include Pay and Schedule sections with that content. Benefits: they have a benefits paragraph. So include Benefits.
We must not repeat job title as heading. Do not include Job ID. Use for each section heading.
We need to preserve all substantive information, not invent or summarize away detail. Use - for any list of duties/requirements/benefits, and
for prose.
We need to decide sections: About the role (maybe summary), Responsibilities, Requirements (maybe Minimum Qualifications), Qualifications (maybe Preferred?), Skills (Knowledge, Skills & Abilities), Benefits, Pay, Schedule.
We must avoid filler like "commensurate with experience". Not present.
We need to extract duties list: from "The Customer Experience (CX) Accounts Receivable Supervisor is responsible for..." then a series of sentences each starting with a verb. We can turn each sentence into a list item.
Let's extract duties:
- Develop and implement a plan to achieve the divisional accounts receivable goals, support and evaluate receivable performance, and provide support/reporting to Division management.
- Provide training and education to CXRs and CXSs related to credit policies and procedures.
- Uncover opportunities for improvement with billing, pricing, or other customer experience areas.
- Coordinate credit sign-offs as appropriate and support account reviews for compliance.
- Implement Division plans for optimizing cash collections and appropriate handling of the accounts receivable portfolio.
- Build alignment and resolve collection matters with customers, communicating critical matters to CX Accounts Receivable Manager.
- Develop and maintain close working relationships with the Regional Company AVPs, DMs, Account Managers and Branch Managers.
- Work closely with the Division related to master data, customer pricing, sales tax, and cylinder control.
- Support the Division Customer Experience organization through goal-setting, evaluations, positive feedback, on-going coaching, and constructive guidance ensuring activities are performed within department and Company policy.
- Identify dynamic staffing needs with performance evaluations, training, and scheduling of resources.
- A "client service" orientation that views collections as a supportive business function rather than an adversarial one. (maybe part of skills)
- Excellent written and verbal communication skills; a desire to share complex ideas clearly and concisely. (skills)
- Core Competencies: Thoughtful problem-solving, active listening, adaptability, and the commitment to navigate evolving priorities in a dynamic environment. (skills)
We'll treat these as responsibilities.
Now qualifications: Minimum Qualifications (Required Qualifications) list:
- High School Diploma or equivalent
- A foundational understanding of Excel
- Comfortable navigating Google Workspace (Sheets, Docs, Gmail, Meet, etc.), as it is essential to our daily collaboration.
- Proficiency with SAP and/or ERP systems is a key requirement for success in this position.
- Must be able to operate in a drug-free workplace.
- Ability to navigate multiple priorities.
Preferred Qualifications:
- Commercial collections experience with a demonstrated background of achievement.
- Bilingual skills (Spanish) are a plus.
- General understanding of all other CX disciplines: cash apps, data integrity, account set up, credit, tax, cylinder assets, analytics, disputes, credit memos, pricing.
- Familiarity with hardgoods products and branch/plant operations is a wonderful asset to our team.
- Associate or Bachelor degree preferred, or equivalent practical experience, alongside experience in a team leadership or supportive guidance role.
- Accounts receivable experience in a high-volume, fast-paced environment with some experience as a Customer Experience Representative a plus.
- Exposure to and knowledge of contract law, secured transactions, and bankruptcy topics.
- Experience with SAP and/or ERP systems is a plus.
Knowledge, Skills & Abilities:
- Strong leadership skills to effectively guide, empower, and support team members both locally and virtually, while displaying behaviors and attitudes consistent with Airgas Core Values.
- Proficiency in both Google Suite and Microsoft (Word, Excel, Docs, Sheets, Slides, Gmail, Forms, Google Drive, Meets, and Chats).
- The CX Accounts Receivable Supervisor will bring a demonstrated background in prior credit and collection roles.
- An ability to see the credit operation as a financially oriented customer experience function that balances cost management with support for the business.
- Ideally, you bring a strong client-focused mindset and the ability to use collaborative and partnership-driven approaches in achieving diverse goals.
- Mentoring and staff development skills.
- Organizational, team-building, and interpersonal skills, with the ability to collaborate and navigate within a complex organization.
- Communication and leadership skills, with the ability to grow with increasing responsibilities in a dynamic environment.
- Understanding of the impact of new technologies on processes and outcomes.
- Experience integrating new technologies into day-to-day operations.
We can put these under Skills section.
Benefits: from "Benefits We care about and support our Airgas Families..." includes medical, dental, vision, short-term and long-term disability, life and AD&D, EAP, pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, paid holidays, 401k plan with company matching, tuition reimbursement, discounted college tuition for dependents, Airgas Scholarship Program for dependent children. Also earlier: "Base salary, plus commission Hybrid Schedule Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance. Support for Parents: We offer up to 14-week paid child birth benefits to support growing families. Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. Early Access: Your benefits start after just 30 days of employment". We'll combine.
Pay: "Base salary, plus commission". We'll put that.
Schedule: "Hybrid Schedule".
Now we need to output HTML fragment only, no markdown fences.
Structure:
About the role
... summary ...
Responsibilities
- ...
...
Requirements
- ...
...
(maybe Minimum Qualifications)
Qualifications
- ...
...
(Preferred Qualifications)
Skills
- ...
...
(Knowledge, Skills & Abilities)
Benefits
- ...
...
Pay
Base salary, plus commission
Schedule
Hybrid Schedule
We must ensure we don't create empty sections. All have content.
We need to preserve all substantive information: include location? Not required as heading but could be in About the role paragraph. The location is given: "Location: Tulsa, OK - W. 7th St. - Management - Central BSC". We can include that in About the role paragraph.
Also the job summary: "We are committed to building a diverse and inclusive workplace..." etc. We'll include that as prose.
We must not include boilerplate like EEO, etc. Remove those.
Now craft the HTML.
Let's write About the role paragraph: combine the initial summary and location.
Paragraph: "We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. At Airgas, we RESPECT, HONOR and VALUE diversity. Airgas is Hiring for a Customer Experience Representative - Tulsa, OK! We are looking for you ! Base salary, plus commission Hybrid Schedule Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance. Support for Parents: We offer up to 14-week paid child birth benefits to support growing families. Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. Early Access: Your benefits start after just 30 days of employment Location: Tulsa, OK - W. 7th St. - Management - Central BSC."
But we already have Pay, Schedule, Benefits sections separate, so we might not repeat those details in About the role to avoid duplication. However the instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. If we move details to separate sections, we still preserve them; not repeating is okay as long as we still have them elsewhere. It's fine to not repeat.
Thus About the role can be the mission statement and location.
Let's craft:
We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. At Airgas, we RESPECT, HONOR and VALUE diversity. Airgas is Hiring for a Customer Experience Representative - Tulsa, OK! We are looking for you ! Location: Tulsa, OK - W. 7th St. - Management - Central BSC.
Now Responsibilities list: we need to include each duty as li.
Let's list them:
- Develop and implement a plan to achieve the divisional accounts receivable goals, support and evaluate receivable performance, and provide support/reporting to Division management.
- Provide training and education to CXRs and CXSs related to credit policies and procedures.
- Uncover opportunities for improvement with billing, pricing, or other customer experience areas.
- Coordinate credit sign-offs as appropriate and support account reviews for compliance.
- Implement Division plans for optimizing cash collections and appropriate handling of the accounts receivable portfolio.
- Build alignment and resolve collection matters with customers, communicating critical matters to CX Accounts Receivable Manager.
- Develop and maintain close working relationships with the Regional Company AVPs, DMs, Account Managers and Branch Managers.
- Work closely with the Division related to master data, customer pricing, sales tax, and cylinder control.
- Support the Division Customer Experience organization through goal-setting, evaluations, positive feedback, on-going coaching, and constructive guidance ensuring activities are performed within department and Company policy.
- Identify dynamic staffing needs with performance evaluations, training, and scheduling of resources.
We could also include the "client service" orientation and communication skills but those are more skills; we can keep them in Skills.
Now Requirements (Minimum Qualifications) list:
- High School Diploma or equivalent
- A foundational understanding of Excel
- Comfortable navigating Google Workspace (Sheets, Docs, Gmail, Meet, etc.), as it is essential to our daily collaboration.
- Proficiency with SAP and/or ERP systems is a key requirement for success in this position.
- Must be able to operate in a drug-free workplace.
- Ability to navigate multiple priorities.
Now Qualifications (Preferred Qualifications) list:
- Commercial collections experience with a demonstrated background of achievement.
- Bilingual skills (Spanish) are a plus.
- General understanding of all other CX disciplines: cash apps, data integrity, account set up, credit, tax, cylinder assets, analytics, disputes, credit memos, pricing.
- Familiarity with hardgoods products and branch/plant operations is a wonderful asset to our team.
- Associate
- for any list of duties/requirements/benefits, and
for prose. We need to decide sections: About the role (maybe summary), Responsibilities, Requirements (maybe Minimum Qualifications), Qualifications (maybe Preferred?), Skills (Knowledge, Skills & Abilities), Benefits, Pay, Schedule. We must avoid filler like "commensurate with experience". Not present. We need to extract duties list: from "The Customer Experience (CX) Accounts Receivable Supervisor is responsible for..." then a series of sentences each starting with a verb. We can turn each sentence into a list item. Let's extract duties: - Develop and implement a plan to achieve the divisional accounts receivable goals, support and evaluate receivable performance, and provide support/reporting to Division management. - Provide training and education to CXRs and CXSs related to credit policies and procedures. - Uncover opportunities for improvement with billing, pricing, or other customer experience areas. - Coordinate credit sign-offs as appropriate and support account reviews for compliance. - Implement Division plans for optimizing cash collections and appropriate handling of the accounts receivable portfolio. - Build alignment and resolve collection matters with customers, communicating critical matters to CX Accounts Receivable Manager. - Develop and maintain close working relationships with the Regional Company AVPs, DMs, Account Managers and Branch Managers. - Work closely with the Division related to master data, customer pricing, sales tax, and cylinder control. - Support the Division Customer Experience organization through goal-setting, evaluations, positive feedback, on-going coaching, and constructive guidance ensuring activities are performed within department and Company policy. - Identify dynamic staffing needs with performance evaluations, training, and scheduling of resources. - A "client service" orientation that views collections as a supportive business function rather than an adversarial one. (maybe part of skills) - Excellent written and verbal communication skills; a desire to share complex ideas clearly and concisely. (skills) - Core Competencies: Thoughtful problem-solving, active listening, adaptability, and the commitment to navigate evolving priorities in a dynamic environment. (skills) We'll treat these as responsibilities. Now qualifications: Minimum Qualifications (Required Qualifications) list: - High School Diploma or equivalent - A foundational understanding of Excel - Comfortable navigating Google Workspace (Sheets, Docs, Gmail, Meet, etc.), as it is essential to our daily collaboration. - Proficiency with SAP and/or ERP systems is a key requirement for success in this position. - Must be able to operate in a drug-free workplace. - Ability to navigate multiple priorities. Preferred Qualifications: - Commercial collections experience with a demonstrated background of achievement. - Bilingual skills (Spanish) are a plus. - General understanding of all other CX disciplines: cash apps, data integrity, account set up, credit, tax, cylinder assets, analytics, disputes, credit memos, pricing. - Familiarity with hardgoods products and branch/plant operations is a wonderful asset to our team. - Associate or Bachelor degree preferred, or equivalent practical experience, alongside experience in a team leadership or supportive guidance role. - Accounts receivable experience in a high-volume, fast-paced environment with some experience as a Customer Experience Representative a plus. - Exposure to and knowledge of contract law, secured transactions, and bankruptcy topics. - Experience with SAP and/or ERP systems is a plus. Knowledge, Skills & Abilities: - Strong leadership skills to effectively guide, empower, and support team members both locally and virtually, while displaying behaviors and attitudes consistent with Airgas Core Values. - Proficiency in both Google Suite and Microsoft (Word, Excel, Docs, Sheets, Slides, Gmail, Forms, Google Drive, Meets, and Chats). - The CX Accounts Receivable Supervisor will bring a demonstrated background in prior credit and collection roles. - An ability to see the credit operation as a financially oriented customer experience function that balances cost management with support for the business. - Ideally, you bring a strong client-focused mindset and the ability to use collaborative and partnership-driven approaches in achieving diverse goals. - Mentoring and staff development skills. - Organizational, team-building, and interpersonal skills, with the ability to collaborate and navigate within a complex organization. - Communication and leadership skills, with the ability to grow with increasing responsibilities in a dynamic environment. - Understanding of the impact of new technologies on processes and outcomes. - Experience integrating new technologies into day-to-day operations. We can put these under Skills section. Benefits: from "Benefits We care about and support our Airgas Families..." includes medical, dental, vision, short-term and long-term disability, life and AD&D, EAP, pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, paid holidays, 401k plan with company matching, tuition reimbursement, discounted college tuition for dependents, Airgas Scholarship Program for dependent children. Also earlier: "Base salary, plus commission Hybrid Schedule Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance. Support for Parents: We offer up to 14-week paid child birth benefits to support growing families. Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. Early Access: Your benefits start after just 30 days of employment". We'll combine. Pay: "Base salary, plus commission". We'll put that. Schedule: "Hybrid Schedule". Now we need to output HTML fragment only, no markdown fences. Structure:
About the role
... summary ...
Responsibilities
- ... ...
Requirements
- ... ...
Qualifications
- ... ...
Skills
- ... ...
Benefits
- ... ...
Pay
Base salary, plus commission
Schedule
Hybrid Schedule
We must ensure we don't create empty sections. All have content. We need to preserve all substantive information: include location? Not required as heading but could be in About the role paragraph. The location is given: "Location: Tulsa, OK - W. 7th St. - Management - Central BSC". We can include that in About the role paragraph. Also the job summary: "We are committed to building a diverse and inclusive workplace..." etc. We'll include that as prose. We must not include boilerplate like EEO, etc. Remove those. Now craft the HTML. Let's write About the role paragraph: combine the initial summary and location. Paragraph: "We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. At Airgas, we RESPECT, HONOR and VALUE diversity. Airgas is Hiring for a Customer Experience Representative - Tulsa, OK! We are looking for you ! Base salary, plus commission Hybrid Schedule Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance. Support for Parents: We offer up to 14-week paid child birth benefits to support growing families. Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. Early Access: Your benefits start after just 30 days of employment Location: Tulsa, OK - W. 7th St. - Management - Central BSC." But we already have Pay, Schedule, Benefits sections separate, so we might not repeat those details in About the role to avoid duplication. However the instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. If we move details to separate sections, we still preserve them; not repeating is okay as long as we still have them elsewhere. It's fine to not repeat. Thus About the role can be the mission statement and location. Let's craft:We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. At Airgas, we RESPECT, HONOR and VALUE diversity. Airgas is Hiring for a Customer Experience Representative - Tulsa, OK! We are looking for you ! Location: Tulsa, OK - W. 7th St. - Management - Central BSC.
Now Responsibilities list: we need to include each duty as li. Let's list them: - Develop and implement a plan to achieve the divisional accounts receivable goals, support and evaluate receivable performance, and provide support/reporting to Division management. - Provide training and education to CXRs and CXSs related to credit policies and procedures. - Uncover opportunities for improvement with billing, pricing, or other customer experience areas. - Coordinate credit sign-offs as appropriate and support account reviews for compliance. - Implement Division plans for optimizing cash collections and appropriate handling of the accounts receivable portfolio. - Build alignment and resolve collection matters with customers, communicating critical matters to CX Accounts Receivable Manager. - Develop and maintain close working relationships with the Regional Company AVPs, DMs, Account Managers and Branch Managers. - Work closely with the Division related to master data, customer pricing, sales tax, and cylinder control. - Support the Division Customer Experience organization through goal-setting, evaluations, positive feedback, on-going coaching, and constructive guidance ensuring activities are performed within department and Company policy. - Identify dynamic staffing needs with performance evaluations, training, and scheduling of resources. We could also include the "client service" orientation and communication skills but those are more skills; we can keep them in Skills. Now Requirements (Minimum Qualifications) list: - High School Diploma or equivalent - A foundational understanding of Excel - Comfortable navigating Google Workspace (Sheets, Docs, Gmail, Meet, etc.), as it is essential to our daily collaboration. - Proficiency with SAP and/or ERP systems is a key requirement for success in this position. - Must be able to operate in a drug-free workplace. - Ability to navigate multiple priorities. Now Qualifications (Preferred Qualifications) list: - Commercial collections experience with a demonstrated background of achievement. - Bilingual skills (Spanish) are a plus. - General understanding of all other CX disciplines: cash apps, data integrity, account set up, credit, tax, cylinder assets, analytics, disputes, credit memos, pricing. - Familiarity with hardgoods products and branch/plant operations is a wonderful asset to our team. - Associate