Collections Supervisor

About the role

We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team. If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!

The Supervisor of Centralized Collections is responsible for the day-to-day supervision of a collections team in the Centralized Collections Department.

Responsibilities

• Train and develop staff members of the Centralized Collections team
• Monitor departmental metrics to ensure performance standards are met
• Recommend and implement process improvements when needed
• Work with senior leadership to implement strategic initiatives
• Conduct account audits and communicate results to team members
• Facilitate escalation resolutions with Regional customers and team members
• Resolve employee issues where necessary
• Facilitate scheduling to ensure proper coverage
• Other duties as assigned by leadership

Requirements

• 1+ years of experience required in Leadership/Management role
• 3+ years previous Collections experience
• High school diploma or equivalent
• Strong knowledge of Microsoft Office
• Must pass pre-employment screening

Qualifications

Preferred Qualifications

• Previous experience in consumer finance industry

Skills

• Strong interpersonal and presentation skills
• Excellent communication skills both verbal and written
• High level of integrity
• Excellent organizational, interpersonal, presentation, and collaborative skills to work effectively with teams throughout organization