Supervisor, Customer Accounts Recovery - The Woodlands, Texas
Centric Infrastructure Group · The Woodlands, TX · 1 mo ago
On-siteAdministrativeFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications?, Skills?, Benefits, Pay, Schedule. We must only include sections that have real specific content. The posting includes: About The Company (but we should not repeat job title as heading; we can include About The Company? The instruction: use
for sections: About the role, Responsibilities, Requirements, Qualifications?, Skills?, Benefits, Pay, Schedule. We must only include sections that have real specific content. The posting includes: About The Company (but we should not repeat job title as heading; we can include About The Company? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but likely we should stick to those. The posting includes "About The Company" and "About The Role". We could include About the role as heading. About the company maybe not required; but we could include as a section? The instruction says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't say we cannot have other headings, but we should probably include About the role and maybe About the company? However they said "Do NOT repeat the job title as a heading (the page already shows it)". The job title is "Supervisor, Customer Account Resolution". So we shouldn't repeat that. About the company is not the job title, so could be included. But they gave examples of headings; maybe they expect only those categories. However we have content for About the company, About the role, Responsibilities, Requirements (Education/Experience), Knowledge, Skills, and Abilities (which could be Skills), Preferred Qualifications (maybe Qualifications), Benefits. No explicit Pay or Schedule. So we should not create Pay or Schedule sections because not present.
We need to decide which sections to include: About the role (we have), Responsibilities, Requirements (Education/Experience), Skills (Knowledge, Skills, and Abilities), Qualifications (Preferred Qualifications), Benefits. Also maybe About the company as a section? Not in list but could be included as About the Company
. The instruction says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but to be safe, we could include About the Company as a heading as it's substantive. However they might consider it extra but not prohibited. I'd include it.
We must use - for any list of duties/requirements/benefits, and
for prose.
We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate etc.
We need to parse the posting and extract content.
Let's extract sections:
About The Company: paragraph(s) about Centric Services.
About The Role: description of role.
Responsibilities and Essential Job Functions: list of responsibilities.
Requirements Education / Experience: list.
Knowledge, Skills, and Abilities: list.
Preferred Qualifications: list.
Benefits: list.
We need to format as HTML.
We'll create:
About the Company
...
About the Role
...
Responsibilities
- ... each responsibility
Requirements
- ... each requirement (Education/Experience)
Skills
- ... each skill from Knowledge, Skills, and Abilities
Qualifications
- ... each preferred qualification
Benefits
- ... each benefit
We must not include Pay or Schedule.
Check for any duplicated lines: we need to avoid repeating.
Now extract content precisely.
About The Company:
"Centric Services ("Centric") delivers industry-leading natural gas transmission and distribution services through its Hooks and UniGas divisions. Centric serves ground-up commercial and residential developments, as well as master-planned communities in all major metropolitan markets across Texas. Centric is rapidly expanding due to its commercial and operational agility and is dedicated to bridging infrastructure gaps through strategic value creation and continuous innovation. Centric strives to create a caring and open culture where employees can grow and develop alongside the business."
That's one paragraph.
About The Role:
"The Supervisor, Customer Account Resolution responsible for overseeing the Company's past due accounts and customer account resolution processes, including the identification, review, and preparation of delinquent and final accounts for third-party collection activities. This role ensures timely and accurate customer communications, account documentation, service termination and restoration processes, and transmission of eligible accounts to the Company's designated collection agency."
That's a paragraph.
Responsibilities and Essential Job Functions: list items:
- Maintain accurate customer account records and collection documentation, including tracking account activity, correspondence, payment information, and records submitted to third party collections agencies.
- Oversee the Company's past due account and final account processes, ensuring all accounts are reviewed, documented, communicated, and processed in accordance with established procedures and timelines.
- Download, review, and analyze all aged accounts receivable reports to identity past due, final, and potentially collectable accounts requiring action.
- Prepare and transmit eligible final and past due accounts to the Company's third-party collection agency, ensuring all required information and supporting documentation is complete and accurate.
- Prepare and coordinate monthly termination notices and service termination work orders for eligible past due accounts.
- Monitor customer payments and account activity associated with terminated service and coordinate restoration of service when applicable requirements have been satisfied.
- Coordinate with internal departments and external vendors including Customer Service, Accounting, Field Operations, printing/mail vendors, and third-party collection agencies, to ensure timely and accurate processing of customer accounts.
- Supervise, train, coach, and support assigned employees, establish performance expectations, monitor work quality and productivity, and address performance or process concerns as appropriate.
- Identify and implement opportunities to improve the efficiency, accuracy, and consistency of past-due account and collection processes, while ensuring compliance with Company policies, procedures, and applicable requirements.
Note: there is a typo "identity" but we keep as is.
Requirements Education / Experience:
- High school diploma or GED required.
- 2+ years' experience in customer account management, accounts receivable, collections support, customer service, data management, utility billing, or a related administrative function.
- Proficiency in the use of computer software applications, including Microsoft Office (Excel, Word, etc.)
- Organized and attentive to detail with the ability to multitask
- Solid interpersonal skills - outgoing, positive and good communication
- Ability to work on multiple projects simultaneously
Knowledge, Skills, and Abilities:
- Strong organizational skills including attention to details, customer service capabilities, and the ability to effectively manage multiple priorities while maintaining accuracy and timely account records.
- Strong knowledge of customer account management, billing, past-due account processing, and collection support activities.
- Strong attention to detail with the ability to identify account discrepancies, missing information, and documentation errors.
- Ability to effectively manage and prioritize multiple accounts, deadlines, projects, and competing priorities.
- Strong written and verbal communication skills, with the ability to communicate professionally with customers, vendors, collection agencies, field personnel, and internal stakeholders.
- Ability to handle difficult or sensitive customer interactions professionally and appropriately.
- Ability to maintain accurate and confidential customer information.
- Ability to review and interpret reports and account information and take appropriate action based on established procedures.
- Ability to work independently while exercising sound judgment and knowing when to escalate issues.
- Strong problem-solving and decision-making skills.
- Ability to lead, coach, and hold employees accountable for performance and adherence to established procedures
- Ability to work effectively in a deadline-driven environment
Preferred Qualifications:
- Minimum of 1 year of supervisory, lead position, or team coordination experience preferred.
- Experience working with customer accounts, financial records, billing information, or delinquent accounts preferred.
- Experience in utilities billing or customer information systems
- Experience with passive collections, third-party collection agencies, or accounts receivable.
- Experience with service termination and restoration processes.
- Experience supervising or leading a customer service, billing, accounts receivable, or collections support team.
- Experience working with aged receivables and account reconciliation
Benefits:
- Competitive base pay + bonus
- Great benefits (medical, dental, vision, and more)
- Generous PTO policy, in addition to annual sick leave and volunteer time off (VTO)
- 10 company paid holidays
- 401(k) plan with 5% company match
We need to ensure we don't include any boilerplate like EEO etc. There's none.
Now produce HTML.
We must not include or . Just fragment.
We'll output:
About the Company
Centric Services ("Centric") delivers industry-leading natural gas transmission and distribution services through its Hooks and UniGas divisions. Centric serves ground-up commercial and residential developments, as well as master-planned communities in all major metropolitan markets across Texas. Centric is rapidly expanding due to its commercial and operational agility and is dedicated to bridging infrastructure gaps through strategic value creation and continuous innovation. Centric strives to create a caring and open culture where employees can grow and develop alongside the business.
About the Role
The Supervisor, Customer Account Resolution responsible for overseeing the Company's past due accounts and customer account resolution processes, including the identification, review, and preparation of delinquent and final accounts for third-party collection activities. This role ensures timely and accurate customer communications, account documentation, service termination and restoration processes, and transmission of eligible accounts to the Company's designated collection agency.
Responsibilities
- Maintain accurate customer account records and collection documentation, including tracking account activity, correspondence, payment information, and records submitted to third party collections agencies.
- Oversee the Company's past due account and final account processes, ensuring all accounts are reviewed, documented, communicated, and processed in accordance with established procedures and timelines.
- Download, review, and analyze all aged accounts receivable reports to identity past due, final, and potentially collectable accounts requiring action.
- Prepare and transmit eligible final and past due accounts to the Company's third-party collection agency, ensuring all required information and supporting documentation is complete and accurate.
- Prepare and coordinate monthly termination notices and service termination work orders for eligible past due accounts.
- Monitor customer payments and account activity associated with terminated service and coordinate restoration of service when applicable requirements have been satisfied.
- Coordinate with internal departments and external vendors including Customer Service, Accounting, Field Operations, printing/mail vendors, and third-party collection agencies, to ensure timely and accurate processing of customer accounts.
- Supervise, train, coach, and support assigned employees, establish performance expectations, monitor work quality and productivity, and address performance or process concerns as appropriate.
- Identify and implement opportunities to improve the efficiency, accuracy, and consistency of past-due account and collection processes, while ensuring compliance with Company policies, procedures, and applicable requirements.
Requirements
- High school diploma or GED required.
- 2+ years' experience in customer account management, accounts receivable, collections support, customer service, data management, utility billing, or a related administrative function.
- Proficiency in the use of computer software applications, including Microsoft Office (Excel, Word, etc.)
- Organized and attentive to detail with the ability to multitask
- Solid interpersonal skills - outgoing, positive and good communication
- Ability to work on multiple projects simultaneously
Skills
- Strong organizational skills including attention to details, customer service capabilities, and the ability to effectively manage multiple priorities while maintaining accuracy and timely account records.
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but likely we should stick to those. The posting includes "About The Company" and "About The Role". We could include About the role as heading. About the company maybe not required; but we could include as a section? The instruction says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't say we cannot have other headings, but we should probably include About the role and maybe About the company? However they said "Do NOT repeat the job title as a heading (the page already shows it)". The job title is "Supervisor, Customer Account Resolution". So we shouldn't repeat that. About the company is not the job title, so could be included. But they gave examples of headings; maybe they expect only those categories. However we have content for About the company, About the role, Responsibilities, Requirements (Education/Experience), Knowledge, Skills, and Abilities (which could be Skills), Preferred Qualifications (maybe Qualifications), Benefits. No explicit Pay or Schedule. So we should not create Pay or Schedule sections because not present.
We need to decide which sections to include: About the role (we have), Responsibilities, Requirements (Education/Experience), Skills (Knowledge, Skills, and Abilities), Qualifications (Preferred Qualifications), Benefits. Also maybe About the company as a section? Not in list but could be included as About the Company
. The instruction says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but to be safe, we could include About the Company as a heading as it's substantive. However they might consider it extra but not prohibited. I'd include it.
We must use - for any list of duties/requirements/benefits, and
for prose.
We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate etc.
We need to parse the posting and extract content.
Let's extract sections:
About The Company: paragraph(s) about Centric Services.
About The Role: description of role.
Responsibilities and Essential Job Functions: list of responsibilities.
Requirements Education / Experience: list.
Knowledge, Skills, and Abilities: list.
Preferred Qualifications: list.
Benefits: list.
We need to format as HTML.
We'll create:
About the Company
...
About the Role
...
Responsibilities
- ... each responsibility
Requirements
- ... each requirement (Education/Experience)
Skills
- ... each skill from Knowledge, Skills, and Abilities
Qualifications
- ... each preferred qualification
Benefits
- ... each benefit
We must not include Pay or Schedule.
Check for any duplicated lines: we need to avoid repeating.
Now extract content precisely.
About The Company:
"Centric Services ("Centric") delivers industry-leading natural gas transmission and distribution services through its Hooks and UniGas divisions. Centric serves ground-up commercial and residential developments, as well as master-planned communities in all major metropolitan markets across Texas. Centric is rapidly expanding due to its commercial and operational agility and is dedicated to bridging infrastructure gaps through strategic value creation and continuous innovation. Centric strives to create a caring and open culture where employees can grow and develop alongside the business."
That's one paragraph.
About The Role:
"The Supervisor, Customer Account Resolution responsible for overseeing the Company's past due accounts and customer account resolution processes, including the identification, review, and preparation of delinquent and final accounts for third-party collection activities. This role ensures timely and accurate customer communications, account documentation, service termination and restoration processes, and transmission of eligible accounts to the Company's designated collection agency."
That's a paragraph.
Responsibilities and Essential Job Functions: list items:
- Maintain accurate customer account records and collection documentation, including tracking account activity, correspondence, payment information, and records submitted to third party collections agencies.
- Oversee the Company's past due account and final account processes, ensuring all accounts are reviewed, documented, communicated, and processed in accordance with established procedures and timelines.
- Download, review, and analyze all aged accounts receivable reports to identity past due, final, and potentially collectable accounts requiring action.
- Prepare and transmit eligible final and past due accounts to the Company's third-party collection agency, ensuring all required information and supporting documentation is complete and accurate.
- Prepare and coordinate monthly termination notices and service termination work orders for eligible past due accounts.
- Monitor customer payments and account activity associated with terminated service and coordinate restoration of service when applicable requirements have been satisfied.
- Coordinate with internal departments and external vendors including Customer Service, Accounting, Field Operations, printing/mail vendors, and third-party collection agencies, to ensure timely and accurate processing of customer accounts.
- Supervise, train, coach, and support assigned employees, establish performance expectations, monitor work quality and productivity, and address performance or process concerns as appropriate.
- Identify and implement opportunities to improve the efficiency, accuracy, and consistency of past-due account and collection processes, while ensuring compliance with Company policies, procedures, and applicable requirements.
Note: there is a typo "identity" but we keep as is.
Requirements Education / Experience:
- High school diploma or GED required.
- 2+ years' experience in customer account management, accounts receivable, collections support, customer service, data management, utility billing, or a related administrative function.
- Proficiency in the use of computer software applications, including Microsoft Office (Excel, Word, etc.)
- Organized and attentive to detail with the ability to multitask
- Solid interpersonal skills - outgoing, positive and good communication
- Ability to work on multiple projects simultaneously
Knowledge, Skills, and Abilities:
- Strong organizational skills including attention to details, customer service capabilities, and the ability to effectively manage multiple priorities while maintaining accuracy and timely account records.
- Strong knowledge of customer account management, billing, past-due account processing, and collection support activities.
- Strong attention to detail with the ability to identify account discrepancies, missing information, and documentation errors.
- Ability to effectively manage and prioritize multiple accounts, deadlines, projects, and competing priorities.
- Strong written and verbal communication skills, with the ability to communicate professionally with customers, vendors, collection agencies, field personnel, and internal stakeholders.
- Ability to handle difficult or sensitive customer interactions professionally and appropriately.
- Ability to maintain accurate and confidential customer information.
- Ability to review and interpret reports and account information and take appropriate action based on established procedures.
- Ability to work independently while exercising sound judgment and knowing when to escalate issues.
- Strong problem-solving and decision-making skills.
- Ability to lead, coach, and hold employees accountable for performance and adherence to established procedures
- Ability to work effectively in a deadline-driven environment
Preferred Qualifications:
- Minimum of 1 year of supervisory, lead position, or team coordination experience preferred.
- Experience working with customer accounts, financial records, billing information, or delinquent accounts preferred.
- Experience in utilities billing or customer information systems
- Experience with passive collections, third-party collection agencies, or accounts receivable.
- Experience with service termination and restoration processes.
- Experience supervising or leading a customer service, billing, accounts receivable, or collections support team.
- Experience working with aged receivables and account reconciliation
Benefits:
- Competitive base pay + bonus
- Great benefits (medical, dental, vision, and more)
- Generous PTO policy, in addition to annual sick leave and volunteer time off (VTO)
- 10 company paid holidays
- 401(k) plan with 5% company match
We need to ensure we don't include any boilerplate like EEO etc. There's none.
Now produce HTML.
We must not include or . Just fragment.
We'll output:
About the Company
Centric Services ("Centric") delivers industry-leading natural gas transmission and distribution services through its Hooks and UniGas divisions. Centric serves ground-up commercial and residential developments, as well as master-planned communities in all major metropolitan markets across Texas. Centric is rapidly expanding due to its commercial and operational agility and is dedicated to bridging infrastructure gaps through strategic value creation and continuous innovation. Centric strives to create a caring and open culture where employees can grow and develop alongside the business.
About the Role
The Supervisor, Customer Account Resolution responsible for overseeing the Company's past due accounts and customer account resolution processes, including the identification, review, and preparation of delinquent and final accounts for third-party collection activities. This role ensures timely and accurate customer communications, account documentation, service termination and restoration processes, and transmission of eligible accounts to the Company's designated collection agency.
Responsibilities
- Maintain accurate customer account records and collection documentation, including tracking account activity, correspondence, payment information, and records submitted to third party collections agencies.
- Oversee the Company's past due account and final account processes, ensuring all accounts are reviewed, documented, communicated, and processed in accordance with established procedures and timelines.
- Download, review, and analyze all aged accounts receivable reports to identity past due, final, and potentially collectable accounts requiring action.
- Prepare and transmit eligible final and past due accounts to the Company's third-party collection agency, ensuring all required information and supporting documentation is complete and accurate.
- Prepare and coordinate monthly termination notices and service termination work orders for eligible past due accounts.
- Monitor customer payments and account activity associated with terminated service and coordinate restoration of service when applicable requirements have been satisfied.
- Coordinate with internal departments and external vendors including Customer Service, Accounting, Field Operations, printing/mail vendors, and third-party collection agencies, to ensure timely and accurate processing of customer accounts.
- Supervise, train, coach, and support assigned employees, establish performance expectations, monitor work quality and productivity, and address performance or process concerns as appropriate.
- Identify and implement opportunities to improve the efficiency, accuracy, and consistency of past-due account and collection processes, while ensuring compliance with Company policies, procedures, and applicable requirements.
Requirements
- High school diploma or GED required.
- 2+ years' experience in customer account management, accounts receivable, collections support, customer service, data management, utility billing, or a related administrative function.
- Proficiency in the use of computer software applications, including Microsoft Office (Excel, Word, etc.)
- Organized and attentive to detail with the ability to multitask
- Solid interpersonal skills - outgoing, positive and good communication
- Ability to work on multiple projects simultaneously
Skills
- Strong organizational skills including attention to details, customer service capabilities, and the ability to effectively manage multiple priorities while maintaining accuracy and timely account records.
About the Company
. The instruction says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but to be safe, we could include About the Company as a heading as it's substantive. However they might consider it extra but not prohibited. I'd include it.
We must use - for any list of duties/requirements/benefits, and
for prose.
We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate etc.
We need to parse the posting and extract content.
Let's extract sections:
About The Company: paragraph(s) about Centric Services.
About The Role: description of role.
Responsibilities and Essential Job Functions: list of responsibilities.
Requirements Education / Experience: list.
Knowledge, Skills, and Abilities: list.
Preferred Qualifications: list.
Benefits: list.
We need to format as HTML.
We'll create:
About the Company
...
About the Role
...
Responsibilities
- ... each responsibility
Requirements
- ... each requirement (Education/Experience)
Skills
- ... each skill from Knowledge, Skills, and Abilities
Qualifications
- ... each preferred qualification
Benefits
- ... each benefit
We must not include Pay or Schedule.
Check for any duplicated lines: we need to avoid repeating.
Now extract content precisely.
About The Company:
"Centric Services ("Centric") delivers industry-leading natural gas transmission and distribution services through its Hooks and UniGas divisions. Centric serves ground-up commercial and residential developments, as well as master-planned communities in all major metropolitan markets across Texas. Centric is rapidly expanding due to its commercial and operational agility and is dedicated to bridging infrastructure gaps through strategic value creation and continuous innovation. Centric strives to create a caring and open culture where employees can grow and develop alongside the business."
That's one paragraph.
About The Role:
"The Supervisor, Customer Account Resolution responsible for overseeing the Company's past due accounts and customer account resolution processes, including the identification, review, and preparation of delinquent and final accounts for third-party collection activities. This role ensures timely and accurate customer communications, account documentation, service termination and restoration processes, and transmission of eligible accounts to the Company's designated collection agency."
That's a paragraph.
Responsibilities and Essential Job Functions: list items:
- Maintain accurate customer account records and collection documentation, including tracking account activity, correspondence, payment information, and records submitted to third party collections agencies.
- Oversee the Company's past due account and final account processes, ensuring all accounts are reviewed, documented, communicated, and processed in accordance with established procedures and timelines.
- Download, review, and analyze all aged accounts receivable reports to identity past due, final, and potentially collectable accounts requiring action.
- Prepare and transmit eligible final and past due accounts to the Company's third-party collection agency, ensuring all required information and supporting documentation is complete and accurate.
- Prepare and coordinate monthly termination notices and service termination work orders for eligible past due accounts.
- Monitor customer payments and account activity associated with terminated service and coordinate restoration of service when applicable requirements have been satisfied.
- Coordinate with internal departments and external vendors including Customer Service, Accounting, Field Operations, printing/mail vendors, and third-party collection agencies, to ensure timely and accurate processing of customer accounts.
- Supervise, train, coach, and support assigned employees, establish performance expectations, monitor work quality and productivity, and address performance or process concerns as appropriate.
- Identify and implement opportunities to improve the efficiency, accuracy, and consistency of past-due account and collection processes, while ensuring compliance with Company policies, procedures, and applicable requirements.
Note: there is a typo "identity" but we keep as is.
Requirements Education / Experience:
- High school diploma or GED required.
- 2+ years' experience in customer account management, accounts receivable, collections support, customer service, data management, utility billing, or a related administrative function.
- Proficiency in the use of computer software applications, including Microsoft Office (Excel, Word, etc.)
- Organized and attentive to detail with the ability to multitask
- Solid interpersonal skills - outgoing, positive and good communication
- Ability to work on multiple projects simultaneously
Knowledge, Skills, and Abilities:
- Strong organizational skills including attention to details, customer service capabilities, and the ability to effectively manage multiple priorities while maintaining accuracy and timely account records.
- Strong knowledge of customer account management, billing, past-due account processing, and collection support activities.
- Strong attention to detail with the ability to identify account discrepancies, missing information, and documentation errors.
- Ability to effectively manage and prioritize multiple accounts, deadlines, projects, and competing priorities.
- Strong written and verbal communication skills, with the ability to communicate professionally with customers, vendors, collection agencies, field personnel, and internal stakeholders.
- Ability to handle difficult or sensitive customer interactions professionally and appropriately.
- Ability to maintain accurate and confidential customer information.
- Ability to review and interpret reports and account information and take appropriate action based on established procedures.
- Ability to work independently while exercising sound judgment and knowing when to escalate issues.
- Strong problem-solving and decision-making skills.
- Ability to lead, coach, and hold employees accountable for performance and adherence to established procedures
- Ability to work effectively in a deadline-driven environment
Preferred Qualifications:
- Minimum of 1 year of supervisory, lead position, or team coordination experience preferred.
- Experience working with customer accounts, financial records, billing information, or delinquent accounts preferred.
- Experience in utilities billing or customer information systems
- Experience with passive collections, third-party collection agencies, or accounts receivable.
- Experience with service termination and restoration processes.
- Experience supervising or leading a customer service, billing, accounts receivable, or collections support team.
- Experience working with aged receivables and account reconciliation
Benefits:
- Competitive base pay + bonus
- Great benefits (medical, dental, vision, and more)
- Generous PTO policy, in addition to annual sick leave and volunteer time off (VTO)
- 10 company paid holidays
- 401(k) plan with 5% company match
We need to ensure we don't include any boilerplate like EEO etc. There's none.
Now produce HTML.
We must not include or . Just fragment.
We'll output:
About the Company
Centric Services ("Centric") delivers industry-leading natural gas transmission and distribution services through its Hooks and UniGas divisions. Centric serves ground-up commercial and residential developments, as well as master-planned communities in all major metropolitan markets across Texas. Centric is rapidly expanding due to its commercial and operational agility and is dedicated to bridging infrastructure gaps through strategic value creation and continuous innovation. Centric strives to create a caring and open culture where employees can grow and develop alongside the business.
About the Role
The Supervisor, Customer Account Resolution responsible for overseeing the Company's past due accounts and customer account resolution processes, including the identification, review, and preparation of delinquent and final accounts for third-party collection activities. This role ensures timely and accurate customer communications, account documentation, service termination and restoration processes, and transmission of eligible accounts to the Company's designated collection agency.
Responsibilities
- Maintain accurate customer account records and collection documentation, including tracking account activity, correspondence, payment information, and records submitted to third party collections agencies.
- Oversee the Company's past due account and final account processes, ensuring all accounts are reviewed, documented, communicated, and processed in accordance with established procedures and timelines.
- Download, review, and analyze all aged accounts receivable reports to identity past due, final, and potentially collectable accounts requiring action.
- Prepare and transmit eligible final and past due accounts to the Company's third-party collection agency, ensuring all required information and supporting documentation is complete and accurate.
- Prepare and coordinate monthly termination notices and service termination work orders for eligible past due accounts.
- Monitor customer payments and account activity associated with terminated service and coordinate restoration of service when applicable requirements have been satisfied.
- Coordinate with internal departments and external vendors including Customer Service, Accounting, Field Operations, printing/mail vendors, and third-party collection agencies, to ensure timely and accurate processing of customer accounts.
- Supervise, train, coach, and support assigned employees, establish performance expectations, monitor work quality and productivity, and address performance or process concerns as appropriate.
- Identify and implement opportunities to improve the efficiency, accuracy, and consistency of past-due account and collection processes, while ensuring compliance with Company policies, procedures, and applicable requirements.
Requirements
- High school diploma or GED required.
- 2+ years' experience in customer account management, accounts receivable, collections support, customer service, data management, utility billing, or a related administrative function.
- Proficiency in the use of computer software applications, including Microsoft Office (Excel, Word, etc.)
- Organized and attentive to detail with the ability to multitask
- Solid interpersonal skills - outgoing, positive and good communication
- Ability to work on multiple projects simultaneously
Skills
- Strong organizational skills including attention to details, customer service capabilities, and the ability to effectively manage multiple priorities while maintaining accuracy and timely account records.
for prose. We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate etc. We need to parse the posting and extract content. Let's extract sections: About The Company: paragraph(s) about Centric Services. About The Role: description of role. Responsibilities and Essential Job Functions: list of responsibilities. Requirements Education / Experience: list. Knowledge, Skills, and Abilities: list. Preferred Qualifications: list. Benefits: list. We need to format as HTML. We'll create:
About the Company
...
About the Role
...
Responsibilities
- ... each responsibility
Requirements
- ... each requirement (Education/Experience)
Skills
- ... each skill from Knowledge, Skills, and Abilities
Qualifications
- ... each preferred qualification
Benefits
- ... each benefit
About the Company
Centric Services ("Centric") delivers industry-leading natural gas transmission and distribution services through its Hooks and UniGas divisions. Centric serves ground-up commercial and residential developments, as well as master-planned communities in all major metropolitan markets across Texas. Centric is rapidly expanding due to its commercial and operational agility and is dedicated to bridging infrastructure gaps through strategic value creation and continuous innovation. Centric strives to create a caring and open culture where employees can grow and develop alongside the business.
About the Role
The Supervisor, Customer Account Resolution responsible for overseeing the Company's past due accounts and customer account resolution processes, including the identification, review, and preparation of delinquent and final accounts for third-party collection activities. This role ensures timely and accurate customer communications, account documentation, service termination and restoration processes, and transmission of eligible accounts to the Company's designated collection agency.
Responsibilities
- Maintain accurate customer account records and collection documentation, including tracking account activity, correspondence, payment information, and records submitted to third party collections agencies.
- Oversee the Company's past due account and final account processes, ensuring all accounts are reviewed, documented, communicated, and processed in accordance with established procedures and timelines.
- Download, review, and analyze all aged accounts receivable reports to identity past due, final, and potentially collectable accounts requiring action.
- Prepare and transmit eligible final and past due accounts to the Company's third-party collection agency, ensuring all required information and supporting documentation is complete and accurate.
- Prepare and coordinate monthly termination notices and service termination work orders for eligible past due accounts.
- Monitor customer payments and account activity associated with terminated service and coordinate restoration of service when applicable requirements have been satisfied.
- Coordinate with internal departments and external vendors including Customer Service, Accounting, Field Operations, printing/mail vendors, and third-party collection agencies, to ensure timely and accurate processing of customer accounts.
- Supervise, train, coach, and support assigned employees, establish performance expectations, monitor work quality and productivity, and address performance or process concerns as appropriate.
- Identify and implement opportunities to improve the efficiency, accuracy, and consistency of past-due account and collection processes, while ensuring compliance with Company policies, procedures, and applicable requirements.
Requirements
- High school diploma or GED required.
- 2+ years' experience in customer account management, accounts receivable, collections support, customer service, data management, utility billing, or a related administrative function.
- Proficiency in the use of computer software applications, including Microsoft Office (Excel, Word, etc.)
- Organized and attentive to detail with the ability to multitask
- Solid interpersonal skills - outgoing, positive and good communication
- Ability to work on multiple projects simultaneously
Skills
- Strong organizational skills including attention to details, customer service capabilities, and the ability to effectively manage multiple priorities while maintaining accuracy and timely account records.
Similar jobs
Supervisor, Account Recovery
apply on apply.workable.com
Revenue Recovery Supervisor
Accountingapply on sjobs.brassring.com
Supervisor Revenue Recovery
RemoteAccounting$52k–$78k/yrapply on jobs.lever.co
Supervisor Revenue Recovery
RemoteFinance$52k–$78k/yrapply on ensemblehp.wd5.myworkdayjobs.com
Revenue Recovery PT Supervisor
Information Technologyapply on jobs-ups.com
PT Revenue Recovery Supervisor
Accounting$26.25–$42.65/hrapply on jobs-ups.com