Supervisor, Commercial Loan Processing

About the role

At Allegacy, our roots run deep — anchored in a longstanding commitment to doing right by our members and the communities we serve. Every role within our organization plays a vital part in nurturing the relationships that make that promise real. As a member of our team, you'll be empowered to live out our brand every day, building meaningful connections that support the financial wellbeing of those who count on us most.

Responsibilities

• This position leads a team responsible for fulfilling business loan processing services and documentation with accuracy, timeliness and client satisfaction to support the growth of our commercial and small business loan portfolio.
• The Business Loan Processing Supervisor is responsible for accurate and timely generation of loan documentation to support Allegacy’s commercial and small business loan originations.
• The supervisor will lead a team of 3-4 processors.
• This team supports our Business Services (commercial and small business) sales team in meeting closing deadlines internally and externally (attorney firms).
• The team provides loan documentation which ultimately mitigates Allegacy’s portfolio risk.
• The supervisor will be accountable to assist Business Services in meeting member expectations in an ever changing environment, as well as, prioritizing all task responsibilities accordingly.
• This position reports directly to the AVP, Lending Services.
• Develop each employee to their highest potential by identifying their areas of improvement and appropriately coaching, training or correcting the employee’s performance.
• Recognize employees who perform at a high level.
• Hold employees accountable for their performance, attitude and behavior.
• Meet with each employee to review performance, set goals for performance and develop plans to improve employee’s performance.
• Responsible for exceptional member service to every member, every time by ensuring employees deliver consistently high quality service to both internal and external member that is in alignment with our Brand Culture.
• Assign, direct, coordinate and review work performed by staff to ensure member service expectations are met.
• Train and supervise staff.
• Assist Loan Process