Loan Processing Supervisor

About the role

As a mortgage banking firm, Guild Mortgage Company is dedicated to providing affordable home financing for its customers. The role of a Loan Processing Supervisor involves monitoring the pipeline and metrics for a branch or processing center to ensure timely loan turnarounds and closures.

Responsibilities

• Monitor overall pipeline and metrics for team, and adjust workloads as needed.
• Provide training, guidance, and coaching to Loan Processors to address and clarify issues related to procedures and requirements, products, systems, and required documents.
• Cook and review the work of less experienced Loan Processors to ensure compliance with Company, secondary market investor, and government agency standards.
• Ensure all tax, title, insurance, and closing documentation is accurate and complete.
• Coordinate and manage daily workflow requirements and facilitate communications between Funding and Underwriting departments.
• Review files to ensure completeness of application and all required supporting documentation.
• Initiate documentation requests such as appraisals, employment verifications, preliminary title reports, etc.
• Check ratios and program applicability.
• Ensure status, issues, or additional requirements for processing loans are communicated; make requests and provide status on loans to Loan Processors, borrowers, agents, and Loan Officers in order to obtain information to finalize incomplete loan packages.
• Ensure Loan Processors achieve productivity objectives and customer service levels.
• Conduct new and ongoing training for Loan Processors and communicate industry and company changes.
• Follow all applicable compliance regulations. Escalate issues as needed and follow up to ensure timely resolution.
• Participate and make recommendations related to staff changes, interviews, and selection of new hires, internal promotions, performance evaluations, recognition, employee relations issues, and disciplinary actions.
• Review loan applications and documentation to ensure accuracy, completeness, and compliance with Company standards, federal and agency regulations, standards, and guidelines, as well as any applicable state-specific and or local regulations, ordinances, etc.
• Verify accuracy of system input.
• Perform overflow loans.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required; college courses/technical training related to Business, Finance/Accounting, Legal, or related field is preferred.
• Five or more years total work experience required that includes progressively responsible positions processing loans (Conventional, FHA, Bond, USDA loans, and FHA and VA new-construction documentation and approvals for condominium projects).
• Two or more years of prior supervisory experience.
• Ability to build strong relationships with loan officers, production, underwriting, closing, and other internal and external partners.
• Excellent customer service, interpersonal, verbal, and written communication skills.
• Expert level knowledge of federal, state, and regulatory requirements/guidelines related to consumer mortgage lending and internal processes and controls.
• Expert level knowledge of valid documentation related to the processing consumer mortgage applications (e.g., tax returns, financial statements and records, verification of income and deposits, etc.).
• Sound judgment, ability to think critically, including the ability to evaluate facts and data to draw conclusions, determine the downstream impact of decisions and associated risks.
• Ability to prioritize multiple tasks for self and others in a deadline-driven environment, strong sense of urgency and responsiveness.
• Ability to be patient and train less experienced team members, respond to questions, build capability.
• Intermediate math skills.
• Strong verbal and written communication skills.
• Strong detail orientation and highly organized.
• Prior experience using internal data entry systems, Microsoft Word, Excel, and PDF/Document Retention programs.

Company Required Skills

• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values: Customer Service - Proactive attention to each person, Integrity - Do and say what's right, Respect - Treat others with dignity, Collaboration - Listen and work together, Learning - Seek knowledge and strive for improvement, Excellence – Deliver the unexpected.

Requirements

• Physical: Work is primarily sedentary; mobility in an office setting.
• Manual Dexterity: Frequent use of computer keyboard and mouse.
• Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
• Environmental: Office environment – no substantial exposure to adverse environmental conditions.

Supervision

• General supervision of work.
• High independent judgment and discretion used in decision-making and assessment of team members.
• Uses sound judgment in executing core job responsibilities and making work assignments.
• Depending on experience, supervision is infrequent.
• Provides guidance to resolve/escalate issues of moderate complexity.

Travel

• 0%

Requirements

• Physical: Work is primarily sedentary; mobility in an office setting.
• Manual Dexterity: Frequent use of computer keyboard and mouse.
• Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
• Environmental: Office environment – no substantial exposure to adverse environmental conditions.