Commercial Loan Processing Supervisor

About the role

This position leads the day-to-day functions of the Commercial Loan Processors, identifies potential fraudulent credit applications, develops process efficiencies, and serves as the 'point' for appraisal reviews & disputes. This role interacts with property/flood/appraisal vendors, assists with compliance and regulatory updates, and maintains thorough knowledge of banking laws, federal and state regulations, and Bank policies.

Responsibilities

• Manage the day-to-day workflow of the Commercial Loan Processors
• Lead and coordinate the research, compilation, and analysis of quality control
• Resolve deficiencies by training and coaching Commercial Loan Processing staff
• Makes recommendations for personnel regarding employment, performance ratings, salary changes, promotions, transfers, and terminations
• Performs corrective action (within designated authority) when applicable; coach high performers and non-performers
• Responsible for approval of timecards and personal time off requests to ensure proper coverage
• Recommends course of action to Commercial Loan Processing staff on systemic changes, regulatory changes; conduct group and one-on-one training sessions with staff when needed
• Maintains a thorough knowledge of all applicable banking laws / state and federal regulations and the Bank’s Corporate & Lending Policies / Underwriting Manuals to ensure compliance
• Coordinates and manages Commercial Loan Processors by:
• Reviewing applications and Credit Reports for potential fraud to identify and reduce potential risk to the bank
• Evaluating operations of Commercial Loan Processors to adhere to banking regulations
• Managing the distribution of the reports to the Bankers once received and reviewed in a timely manner
• Serve as escalation point person for vendors on Property Reports, Flood, Appraisal disputes, and attorneys
• Approving Flood Insurance coverage and Flood Insurance Worksheet calculations prepared by Processors to ensure the Bank obtains adequate flood insurance coverage
• Evaluates work done by Processors in order to maintain quality of day to day review of reports
• Maintains and enhances a good working relationship with vendors and outside legal counsel
• Prepares departmental procedures and ensures proper implementation and maintenance of approved changes
• Recommend revisions for improved operational policies to VP Commercial Loan Doc Admin Manager
• Gathers Loan Review and Audit documents, research Loan Review and Audit “findings” and coordinate the appropriate research with the VP Commercial Loan Doc Admin Manager
• Maintains proficiency in the loan origination software, Microsoft Office (Word, Excel, & Outlook), Internet searches, Core Operating System (FIS), imaging system, applicable vendor software along with the upgrades to these programs or replacement software and any other conduit available to process all orders as well as prepare required documentation

Requirements

• Requires a two year degree or 3-5 years job experience
• Bank offered supervisory training (Stellar) required to have been successfully completed
• Requires five to seven years general experience and three to five years specialized experience to include Business Banking Real Estate Lending and Lending Regulations. Supervisory experience required

Qualifications

• Requires exercise of a high level of accuracy, initiative, interpersonal skills and confidentiality while performing tasks in order to contribute to the success of the department and organization
• Requires staying current on all regulatory, legal and compliance changes and effectively communicating to the processing staff
• Requires preparation or assistance in preparing various department reports such as department productivity and department error tracking reports
• Requires managing the maintenance of reports to be used by Management
• Requires maintaining and enhancing good working relationships with S&T employees, demonstrating the ability to work independently and as a team player to the success of all department and the organization
• Requires performing additional job duties as needed

Skills

• Knowledge of banking laws, federal and state regulations, Bank policies and lending platforms
• Ability to manage workflow and process improvements
• Strong communication and interpersonal skills
• Proficiency in loan origination software, Microsoft Office, and internet searches
• Ability to maintain compliance with regulatory and legal requirements

Benefits

N/A

Pay

$17.52 - $38.87

Schedule

Monday - Friday: 8:00AM - 5:00PM (Additional hours as necessary to meet the objectives of the department)