Supervisor, Clinical Programs- AOP (61985)

Location: Colorado Springs, CO
Employment Type: Full-time, in-person
Schedule: 40 hours per week

About the role

Demonstrates standard excellence in quality of care in delivering therapeutic services to clients through individual, family, or group modalities in various settings including outpatient, home, or community-based environments. Actively participates within a multi-disciplinary team to effectively meet the needs of clients. Performs professional interpretation of clinical data and assessments to formulate a service plan, a comprehensive summary of care, treatment, and diagnosis. Provides leadership and support for the clinical team through clinical consultation, supervision, and trainings.

Responsibilities

• Performs professional interpretation and analysis of clinical data and assessments to formulate a comprehensive summary of care, treatment plan, and diagnosis.
• Demonstrates expertise in providing quality client care with challenging, high-needs clients by utilizing evidence-based practices in individual and group therapy.
• Leads by example by consistently meeting productivity expectations and maintaining client charts efficiently.
• Performs all aspects of client care in an environment that focuses on safety by responding and triaging crises, conducting thorough and accurate risk assessments, and completing hospitalizations or connecting to higher levels of care as needed.
• Provides direct support to clinical teams through clinical consultation, individual/group supervision, and training opportunities to best meet the needs of the clinical team.
• Monitors and coaches performance of staff, ensuring consistent delivery of the best possible customer service; maintains documentation of both success and concerns in staff performance.
• Administers day-to-day operations of team(s): identifies and resolves problems with the Program Manager, approves timecards and time off requests, and is available to respond to team questions in a timely manner.
• Effectively engages peers and staff to work together toward a common goal; maintains professionalism and a positive work environment that encourages resiliency among staff, peers, supervisor, and leadership.
• Oversees and monitors workloads and assignments, ensuring staff members meet documentation and productivity standards and that departmental functions operate at full capacity; works toward solutions with Manager and/or Director when gaps are identified.
• Communicates change effectively and defuses behavioral or interpersonal staff difficulties that impede customer service; seeks assistance from Manager and/or Director on resolving difficult or more complex issues.
• Provides feedback on and is actively involved in improving processes within our system.

Requirements

• Master’s Degree in counseling, social work, or related behavioral health field (M.A., M.S., MSW, MFT).
• Licensed Clinician (LCSW, LPC, LMFT, LAC, Licensed Psychologist) in good standing in the state of Colorado.
• Exhibits exemplary abilities in managing workload, consistently performing to productivity standards, and demonstrated ability to engage clients therapeutically.
• Experience working with identified population.
• Experience working in a team environment.
• Experience using various treatment modalities appropriate for specified population, utilizing strength-based therapeutic approaches.
• Demonstrated skills as a positive role model (e.g., willing to go above and beyond to meet client or clinic needs, willingly accepts challenges, engages in self-care).
• Leadership: fosters team building and rapport within the network to ensure collaborative care.
• Quality and Compliance: models commitment to quality and compliance in day-to-day work and leads clinical staff to quality excellence by example, both informally and formally.
• Sufficient language skills to communicate both verbally and in writing to accurately and professionally implement and document services provided to clients.
• Basic computer skills and ability to type 25+ words per minute for input and output of client information using an electronic health record.

Benefits

• Exceptional health benefits (medical, dental, vision) with comprehensive coverage for you and your family.
• 401(k) company match with 4% fully vested.
• Generous vacation and sick time.
• Paid long-term disability coverage.
• Paid holidays including 3 floating holidays.
• Employee Assistance Program, including free therapy access to support your mental health.
• Professional development funds for courses, conferences, and certifications.
• Robust training program to develop the skills and knowledge needed to excel in your career.