Supervisor, Clinical Operations (Posterior)

About the Role

Panorama Eyecare is a community of dedicated professionals committed to providing the best eyecare. The Supervisor, Clinical Operations plays a pivotal role in delivering exceptional eyecare by overseeing the direction, coordination, and day‑to‑day operational functions of clinical activities at assigned site(s). This position works within a collaborative team that values Partnership, Engagement, Excellence, and Stewardship, and provides the tools, training, and empowerment needed to excel.

Responsibilities

• Approves final schedule and staff PTO up to one month in advance for Optometry technicians (in coordination with the clinical supervisor team).
• Helps manage daily staffing needs, including coordinating coverage for callouts, correcting punches, approving timecards, and approving PTO.
• Maintains accountability in fostering a positive and team‑focused environment.
• Acts as a resource and role model for other technicians.
• Stocks and cleans the clinic as needed, maintains inventory of all medications at the designated site, and communicates regularly with the Clinical Operations Manager when reordering is needed.
• Works 60% clinical technician and 40% administrative duties.
• Maintains organized communication systems to enhance clinic efficiency and collaboration.
• Ensures consistent, open communication with staff, leadership, and peer departments.
• Leads clinical team huddles daily or as directed by the practice manager.
• Addresses operational issues with department leaders and implements solutions.
• Resolves patient concerns in coordination with physicians and staff.
• Oversees technician use of clinical systems to ensure optimal workflow.
• Monitors clinic operations and adjusts workflows based on patient volume.
• Stays informed on local, state, and federal updates affecting clinic operations.
• Leads hiring efforts for clinical roles and participates in staff terminations.
• Trains new hires on documentation and billing standards.
• Addresses staff concerns and manages performance as needed.
• Conducts performance evaluations and supports staff development.
• Develops and maintains clinical policies and procedures.
• Coordinates maintenance and repairs for clinical equipment.
• Completes additional tasks as assigned to support department goals.

Requirements

• Self‑motivated, highly organized, and demonstrates strong attention to detail.
• Ability to be flexible to ever‑changing priorities with little daily supervision.
• Strong understanding of business practices and personnel management.
• Strong understanding of Medicare/Medicaid and insurance guidelines.
• Strong problem‑solving skills with the ability to mediate issues for patients and employees.
• Knowledge of computers and proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Education / Certifications / Experience

• High School Diploma or equivalent.
• 2+ years of experience as a clinical technician in an Ophthalmology setting.
• Medal program level of Diamond, current Supervisor, or Manager level.
• Previous supervisory experience within a healthcare setting (preferred).

Physical Demands

• Ability to move throughout the clinic as needed to perform job duties.
• Ability to lift up to 25 pounds.
• Ability to raise hands and arms to shoulder level without restriction, pain, or discomfort.
• Ability to perform extended use of physical or soft phones and computer terminals.

Additional Details

This is a full‑time position located at the Precision Clinic, 3151 Precision Dr., Fort Collins, CO 80528. The wage range is $34‑36 per hour.

Growth Opportunities

Panorama Eyecare offers career growth plans that enable employees to work toward professional advancement. Employees are encouraged to apply for internal openings for which they are qualified, and the company provides interview coaching and development support.

Employee Perks

• PTO accruals start at 3 weeks
• Comprehensive medical and dental insurance
• Company‑paid optical allowance
• Company‑paid routine eye care
• Short‑term and long‑term disability insurance
• Educational allowance
• Generous paid holiday program
• 401(k) with company match