Supervisor Clinical Operations

Responsibilities

• Promotes an environment conducive to the delivery of quality patient care.
• Assists with chart audits and ensures action is taken.
• Identifies trends in audits and communicates results to Manager and team.
• Assures field supervisory visits are accurately completed according to agency policy as necessary.
• Provides direction to the staff with clear responsibility for the coordination of resources to efficiently support day-to-day operations.
• Monitors and assures staff productivity according to established targets on a daily basis.
• Assures timely correction of charting deficiencies that impact revenue cycle and clinical operations by field team members.
• Monitors and assures reliability of clinical assessments, tracks and remedies variances in outcomes and adverse events, monitors productivity and on-call utilization, and makes recommendations to management.
• Participates in the orientation of staff through ongoing direct teaching, coaching, observation, review, and precepting.
• Assesses educational needs of clinical staff and assists in the development and facilitation of in-services.
• Coordinates and ensures 24-hour availability of field staff services and rotates on-call duties with the manager.
• Conducts tracers/joint visits and provides ongoing feedback to staff.
• Collaborates with the manager on ongoing process improvement.
• Ensures accurate, timely, and thorough OASIS data cycle time.
• Works collaboratively with operational staff and leadership to ensure growth and maintenance of established patient and referral relationships.
• Establishes and maintains quality standards, continually evaluating workflow and processes.
• Develops collaborative relationships with customers, physicians, community organizations, and entities of Advocate Aurora Health at Home.
• Assists in Field Team Interview/Hiring and Selection.

Qualifications

• Licensure: Nurse, Registered (RN) OR Physical Therapist OR Occupational Therapist
• Education/Experience Required: Bachelor’s Degree in Nursing, Physical Therapy, Occupational Therapy, or Speech Therapy. Typically requires 5 years of experience in clinical nursing or rehabilitation. Prefer 1 year of supervisory experience in staff and budget management.
• Knowledge, Skills & Abilities Required:
  • Valid Driver’s License (Wisconsin or Illinois) and a registered, functional car with adequate insurance coverage.
  • Thorough understanding of home health or hospice regulations, reimbursement, and care requirements.
  • Strong verbal and written communication skills.
  • Ability to organize, plan, and delegate work effectively and efficiently.
  • Ability to resolve conflict, motivate staff, and interact professionally with superiors, peers, and subordinates.
  • Problem-solving skills and ability to make independent judgments based on experience and good judgment.
  • State-issued license in the field of practice.

Physical Requirements and Working Conditions

This position requires travel, exposing the incumbent to weather and road conditions. Operates all equipment necessary to perform the job. Exposed to a normal office environment. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.