Supervisor, Clinical Engineering

Responsibilities

• Leadership: Apply knowledge and experience of technology and/or equipment to oversee site operations and provide direction to others.
• Motivate others through praise, recognition, and rewards.
• Manage personnel by staffing and scheduling technicians in a manner that assures the best service possible.
• Conduct semi-annual and annual technician performance evaluations.
• Coach and mentor technicians by providing feedback on performance including corrective action of team members.
• Develop others to continuously achieve long and short-term business results.
• Participate in the hiring process of new employees.
• Build and maintain relationships with customers by employing interpersonal and conflict management skills.
• Influence change through recommendations.
• Operations Management: Manage service operations functions, such as service contracts and resources.
• Document the demand labor, demand parts, contracts, in-house labor, and in-house parts.
• Use policies as guides and apply sound judgement in day-to-day activities.
• Answer questions and meet with others to discern the root cause of technological/process problems.
• Manage inventory of shop supplies and database stockroom for accuracy to include an annual inventory.
• Develop service strategies with an outlook of continuous process improvement and provide metrics to TriMedx Central/Corporate Office (CO).
• Participate in Quarterly Value Reviews (QVR’s) and/or system-level reports or meetings.
• Manage Joint Commission inspections and make sure open work orders are made a priority and that performance assurance inspections are documented.
• Manage site KPI’s (PM’s, WOT’s, Alerts and Regulatory).
• Aid with the work order approval process.
• Support and make recommendations on continuous improvement initiatives and work with leadership to implement identified corrective actions.
• Account Management & Development: Collaborate with customers and vendors to develop win-win solutions.
• Monitor each modality after setting financial and performance benchmarks.
• Participate in customers departmental meetings such as: Imaging, Lab and OR Directors.
• Serve as a backup for Site Manager or Senior Site Manager as needed.
• Advise users of equipment status and ensure all service and documentation is complete, timely, and accurate.
• Responsible for contract recommendations; evaluate, add, and remove when fit.
• Serve on hospital committees such as: Environment of Care (EOC) and Capital Planning Committees.
• Schedule workload, schedule maintenance leveling, and improve daily operations.
• Identify department problems/trends and implement long term solutions.
• Manage on-call functions/rotations within the database.
• Evaluate and approve parts request and on-site/off-site vendor service requests.
• Define and recommend solutions to satisfy a customer subset.
• Resolve customer issues and ensure customer satisfaction for assigned areas of responsibility.
• Use policies as a guide and apply sound judgment in day-to-day activities.
• Influence change through recommendations.
• Support and make recommendations on continuous improvement initiatives; work with leadership to implement identified corrective actions.
• Key Performance Indicator (KPI) performance management, Expense Management, Customer Satisfaction, and Associate Engagement.
• Contribute to EOC performance.
• General: May be over site(s) with less than $3M in revenue.
• Budget and expense management.
• Supports upper management from a tactical standpoint; spends 25% of time doing the work of a technician.
• May have additional time and material (T&M) sites and/or other small profit and loss (P&L) sites that are affiliated with assigned customers or in close geographic proximity.
• Lead: Provide clear direction to ensure collective achievement of goals and objectives.
• Create an environment of respect, collaboration, and open communication.
• Associate Development: Identify and support development needs of direct reports and team members including connecting them to resources both internally and externally to ensure a culture of continuous improvement.
• Associate Engagement: Create high levels of employee engagement by understanding organizational and personal drivers that impact drivers and developing action plans that deliver increased engagement.
• Performance management: Set clear goals and expectations for teams, monitor, and enable performance and intervene with appropriate action when performance gaps occur and provide timely, honest feedback.
• Ensure that associates complete assigned actions by required deadlines.

Qualifications

• Minimum 2 years’ experience working with biomedical equipment in a clinical engineering environment or other equivalent experience.
• Experience leading/managing in a clinical engineering environment preferred but not required.
• Advanced knowledge of Microsoft Office applications required.
• Possess strong leadership, organizational, and time management skills in effort to make effective decisions.
• Ability to lead, motivate, and develop others.
• Ability to perform basic financial analysis and calculate budgets, revenue, and costs.
• Knowledge of state and federal inspection agencies (TJC, CAP, DNV, and other accrediting bodies).
• Strong written, verbal and presentation communication skills.
• Ability to integrate information from a variety of sources.
• Excellent interpersonal and customer service skills.
• Must lead others, execute company policies, procedures, and strategies, build relationships across one customer base, and mentor Technicians.
• The preferred path includes prior experience as a Manager Assistant Site Manager (ASM) or Senior Technician.
• People management - task completion per standard operating procedure/standard work expectations.
• Education and Qualifications: Associate degree or equivalent experience required. Electronics related technical discipline or equivalent military training preferred. Bachelor's degree or equivalent experience preferred. Technical certification such as A+, CBET, CRES, CLES or CCE preferred.