Supervisor Clinic Registration

Major Responsibilities

• Assists Manager, Director, AVP in meeting performance goals and standards established for Patient Access Departments.
• Aid in training of all registrars in all areas of patient access.
• Provide guidance and feedback on employee performance through rounding, auditing, and screening of registration work and various computer reports.
• Register and pre-register patients as necessary to support the team.
• Afford appropriate staffing of Patient Access areas.
• Afford assistance to Manager in completing performance appraisals prior to due date.
• Review and assure that employee time is recorded accurately per Advocate policy.
• Afford assistance to Manager in keeping current a departmental record (attendance and counseling sheets) on each employee which shall include: PTO's, Absent and tardy occurrences, Disciplinary actions and other counseling sessions, Commendable actions and incidents in support of the department and Atrium.
• Afford assurance that all employees attend appropriate mandatory classes annually.
• Document attendance on all mandatory and employee development classes attended, and dates of each.
• Represent Patient Access and Patient Financial Services at designated facility on operational issues.
• Responsible for daily cash management and valuables function to include daily and weekly audits as appropriate for the facility.
• Produce various reports and feedback to manager.
• Interact on as needed basis with other Atrium departments which may be impacted by the Patient Access process.
• Promote a positive hospital image to patients, visitors and physicians by adhering to the Atrium Core Values of Caring, Commitment, Integrity and Teamwork.

Knowledge, Skills & Abilities

• Demonstrate knowledge of the principles of growth and development and possess the ability to respond to age specific issues and data reflective of the patient’s status.
• Be knowledgeable regarding current government and state regulations (including Medicare, Medicaid, and Tricare regulations) and able to modify procedures accordingly in order to maintain compliance.
• Be knowledgeable of the differing applications of these regulations in each facility.
• Show opportunity in interpersonal communications and sensitivity to teammate needs.

Physical Requirements And Working Conditions

• Able to push a patient in a wheelchair and maneuver it through areas including doors, up and down ramps and elevators.
• Able to respond quickly to medical stats and emergencies occurring in Patient Access areas through physical support (i.e. escorting sick patients, rapid processing of accounts, labels and armbands).
• This position spends a great deal of the day working from area to area and employee may be required to lift 20-50 pounds occasionally.
• Work is performed in an open office with some partitioned areas. Most work is performed at a desk using telephone and computer entry. Work is subject to heavy volume and frequent interruptions either by phone or by other employees.

About the Role

The Patient Access Supervisor will supervise the activities and daily workflow of Patient Access areas. Works with the managers and director(s) of Patient Access to provide excellent service to the patients.

Qualifications

• Background in patient access and health insurance is required.
• Experience in healthcare billing, follow-up, and certification is preferred.
• Excellent communication skills and attention to detail are essential.
• One to three years of supervisory experience is preferred.

Requirements

• Licensure, Registration, And/or Certification Required: None
• Education Required: High School Diploma or equivalent

Benefits

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits And More: Paid Time Off programs, Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability, Flexible Spending Accounts for eligible health care and dependent care expenses, Family benefits such as adoption assistance and paid parental leave, Defined contribution retirement plans with employer match and other financial wellness programs, Educational Assistance Program