Supervisor Clinic Registration

Major Responsibilities

• Affords Manager, Director, AVP in meeting performance goals and standards established for Patient Access Departments.
• Aid Manager in training of all registrars in all areas of patient access.
• Provide guidance and feedback on employee performance through rounding, auditing, and screening of registration work and various computer reports.
• Register and pre-register patients as necessary to support the team.
• Aid Manager with the appropriate staffing of Patient Access areas.
• Aid Manager with completion of performance appraisals prior to due date.
• Review and assure that employee time is recorded accurately per Advocate policy.
• Aid Manager in keeping current a departmental record (attendance and counseling sheets) on each employee which shall include: PTO's, Absent and tardy occurrences, Disciplinary actions and other counseling sessions, Commendable actions and incidents in support of the department and Atrium.
• Assure that all employees attend appropriate mandatory classes annually.
• Document attendance on all mandatory and employee development classes attended, and dates of each.
• Represent Patient Access and Patient Financial Services at designated facility on operational issues.
• Responsible for daily cash management and valuables function to include daily and weekly audits as appropriate for the facility.
• Produces various reports and feedback to manager.
• Interacts on as needed basis with other Atrium departments which may be impacted by the Patient Access process.
• Promote a positive hospital image to patients, visitors and physicians by adhering to the Atrium Core Values of Caring, Commitment, Integrity and Teamwork.

Qualifications

• Licensure, Registration, And/or Certification Required: None
• Education Required: High School Diploma or equivalent
• Experience Required: Background in patient access and health insurance is required. Experience in healthcare billing, follow-up, and certification is preferred. 1-3 years of supervisory experience is preferred.
• Knowledge, Skills & Abilities Required: Must also demonstrate knowledge of the principles of growth and development and possess the ability to respond to age specific issues and data reflective of the patient’s status. Employee must be knowledgeable regarding current government and state regulations (including Medicare, Medicaid, and Tricare regulations) and able to modify procedures accordingly in order to maintain compliance. Employee must also be knowledgeable of the differing applications of these regulations in each facility. Must be knowledgeable of the differing applications of these regulations in each facility. Employee must also be knowledgeable of the differing applications of these regulations in each facility. Must be knowledgeable of the differing applications of these regulations in each facility. Must be knowledgeable of the differing applications of these regulations in each facility. 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