Supervisor, Client Services

Key Responsibilities

• Manage Client Services Team operations, ensuring efficient daily order processing and strong team performance.
• Supervise Client Services Associates (CSAs), delegate workloads, and oversee regional production.
• Lead hiring efforts including resume review, phone screens, and interviews.
• Carry out onboarding, training, coaching, and annual performance reviews to meet key performance indicators.
• Maintain daily reports to ensure timely order processing and identify workflow improvements.
• Handle escalations, including complaints routed to leadership or technical teams, and support team members with complex issues.
• Develop best practices, procedures, and serve as a subject matter expert for projects.
• Oversee timecard tracking and approvals in ADP or Fieldglass.

Minimum Education/Experience Requirements

• Bachelor’s degree preferred; high school diploma required.
• On the job training including, but not limited to, HIPAA.

Shift Information

• Coverage needs could be as early as 6am and as late as 5:30pm Monday - Friday.
• Potential need for occasional weekend support.

Culture at Hologic

At Hologic, we’re driven by our mission to enable healthier lives everywhere, every day. We’re passionate about being the global champion for women’s health and bringing The Science of Sure to life. You’ll join a team that values collaboration, innovation, and a genuine commitment to making a positive impact—inside and outside the lab.

Compensation

The annualized base salary range for this role is $76,700 – $127,800 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Agency And Third Party Recruiter Notice

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.