Client Services Supervisor

About the role

The Client Services Supervisor manages multiple reception and mailroom sites (Business Service Centers) for SPS. Key responsibilities include managing daily service delivery, employee supervision, ensuring customer satisfaction, and adhering to SPS policies. The CSS acts as the primary daily client contact in collaboration with the Client Service Manager.

Responsibilities

• Manage staff schedules to meet client needs
• Ensure sites comply with service level agreements with clients like Amazon
• Oversee staff's adherence to standard operating procedures
• Provide light coaching and training to staff
• Communicate professionally and effectively with staff and managers
• Conduct performance discussions and provide professional development
• Attend meetings and take on projects to enhance operations
• Report escalations to the Client Service Manager

Requirements

• High school diploma or equivalent
• Minimum of 3+ years of experience in high-level relationship building and operational management
• Previous management/supervisor experience overseeing 5-10 employees
• Ability to build business relationships and interact with C-level executives
• Strong understanding of selling skills
• Exceptional computer skills
• Industry-related experience a plus
• Driven by client satisfaction, with a proven track record of diplomacy and ownership
• Strong integrity and solid business ethics
• Strong team approach to account management

Qualifications and Education Requirements

• Bachelor’s degree preferred
• Results-oriented
• Excellent presentation and interpersonal skills
• Expert in customer service skills, professional attitude, and appearance
• Good organizational skills

Physical Demands

• Fine and/or gross motor skills, including the ability to grasp, lift, and/or carry packages weighing up to 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for extended periods
• Manual dexterity required for operating office machinery
• Physically able to talk on the phone and input data simultaneously
• Ability to lift or move up to 40 lbs. frequently

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Compensation

The expected compensation range is $28.88 - $30 USD. Compensation details will be determined based on skills, experience, and other job-related factors.

What We Offer

• Career growth opportunities
• Learning and development programs
• Recognition programs
• Benefit offerings including medical, dental, vision, HCFSA, DCFSA, HSA, commuter transit and parking, supplemental life insurance, accident insurance, critical illness, hospital indemnity, legal program, identify theft protection, pet discounts, pet insurance, group home and auto insurance, EAP, short term disability, life insurance, education discounts, 401k with matching, entertainment discounts, and paid time off

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions leveraging Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in over 22 countries worldwide. In North America, our services include Mailroom Management, Office Services, and Document Processing Services using advanced technologies. Our clients span various sectors such as banking, insurance, legal, higher education, advertising, and other professional services, including many Fortune 500 companies. SPS is dedicated to delivering high-quality outsourcing experiences and providing employees with challenging and exciting career opportunities both locally and globally. SPS is committed to fostering an inclusive environment and offers competitive comprehensive benefits and diverse development training programs.

Equal Employment Opportunity

SPS is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, or any other status protected by applicable law.

Colorado Only

We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

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By submitting an application, by hitting "Submit Application," you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS, can be grounds for immediate termination from this company.