Client Services Supervisor

Supervisor Compensation

The salary for this position reflects a variety of factors. Compensation will be determined based on the candidate’s geographic location, relevant experience, education, skills, and alignment with internal equity. Market conditions, budgetary considerations, and organizational compensation guidelines may also influence the final offer.

What You’ll Do

• Supervise staff, including hiring, training, performance evaluations, compensation recommendations, and performance management
• Oversee broad operational areas, including testing, scheduling, inventory management, services, communication, and overall coordination of lab, services, and field operations
• Provide research, feedback, and decisions to address management and employee questions; assist in receiving customer feedback and coordinating responses
• Ensure accuracy of testing, operational databases, reports, and documentation through audits, reviews, and operational queries
• Review and process tests, documents, and data
• Provide guidance on lab and operational policies
• Analyze trends and present insights and recommendations to management
• Participate in department and cross-functional initiatives, including budgets, timelines, staffing, materials, and project requirements
• Interpret and apply department policies and procedures and assist with compliance with applicable laws, rules, and regulations
• Promote Pace Analytical’s mission through professional, courteous, and cooperative interactions that foster a positive and effective workplace

What You’ll Bring

• Bachelor’s degree in chemistry, biology, or a closely related field
• Five (5) years of laboratory, services, field, or testing experience, including work with complex programs or operations
• Two (2) years of team leadership experience is strongly preferred

Benefits

• Comprehensive benefits program including competitive salaries, medical, dental, vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft

About the Role

We’re seeking curious, motivated individuals who are passionate about protecting our environment and the communities we serve. If you’re looking to develop your skills, contribute to meaningful scientific work, and build a long-term career in environmental science, Pace® could be the perfect place for you.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.