Client Services Supervisor

About the role

The Client Services Supervisor serves as the bridge between our clients, caregivers, and office team. This role is responsible for welcoming new clients, conducting in-home assessments, supporting caregiver success, ensuring quality standards are met, and helping maintain exceptional customer satisfaction. This position combines client care, field supervision, training, quality assurance, and relationship-building to ensure every client receives the outstanding care Catholic Community Health is known for.

Responsibilities

• Carry out in-home assessments for new clients and develop individualized Plans of Care.
• Complete Start of Care visits and ongoing supervisory visits.
• Build strong relationships with clients and their families.
• Introduce caregivers to new clients and provide ongoing coaching and support.
• Conduct caregiver competency evaluations and field observations.
• Aid in new caregiver orientation and hands-on training.
• Educate caregivers on best practices, safety procedures, dementia care, infection control, documentation, HIPAA, and client rights.
• Maintain client satisfaction and respond quickly to concerns.
• Audit documentation for accuracy and compliance.
• Collaborate with scheduling and leadership to ensure continuity of care.
• Participate in quality improvement initiatives and help resolve service concerns.
• Serve as a professional ambassador for Catholic Community Health in the community.

Requirements

• High school diploma or equivalent.
• Minimum two years of experience in caregiving, home care, healthcare, or a related field.
• Valid driver's license, reliable transportation, and current auto insurance.
• Strong communication and customer service skills.
• Ability to work independently and manage multiple priorities.
• Basic computer proficiency.

Preferred Qualifications

• Certified Nursing Assistant (CNA).
• Previous supervisory or leadership experience.
• Home care experience.
• Experience training or mentoring employees.
• Dementia care experience.