Supervisor, Central Intake Nights

Essential Functions

• Ensure timely and appropriate clinical determinations through daily screening and assessments.
• Conduct quality audits and ensure proper closure of encounters in documentation systems (WellSky, Teams, Concord).
• Oversee referral communication cycles, ensuring effective and timely patient placements and documentation.
• Maintain communication with hospitals and external referral sources to relay updates and changes.
• Manage team communication via Tiger Connect, ensuring timely responses.
• Primary contact while on duty for central intake staff.
• Collaborate with leadership to identify and implement process and productivity improvements.
• Coordinating shift assignments, schedule adjustments, and time-off requests as issues arise.
• Monitoring real-time scheduling needs and making adjustments as necessary.
• Collaborating with the Director and leadership to improve efficiency in scheduling workflows.
• Ensuring compliance with labor laws and organizational scheduling policies.
• Training staff on scheduling processes and troubleshooting any related issues.
• Assisting in the development of scheduling reports and metrics for leadership review.
• Serving as the primary clinician for placement cases on assigned shifts.
• Supporting the Director in all Placement Contract activities.
• Assigning placement responsibilities to staff and monitoring workflow.
• Reviewing and correcting placement data entries to ensure accuracy.
• Maintaining up to date placement contract information and communicating updates to staff.
• Generating and submitting daily activity reports to Director.
• Assisting in the preparation of monthly and quarterly reports for leadership.
• Acting as the primary point of contact for placement sites during business after hours.
• Monitoring placement timeliness and participating in process improvement initiatives.
• Training new staff members on placement processes and evaluating their readiness.
• Performing Central Intake clinician duties when not engaged in placement responsibilities.

Education / Experience

• Current licensure as a Registered Nurse (RN), Licensed Practical Nurse (LPN), Paramedic, required.
• At least three (3) years of experience in hospital admissions and insurance verification, including working knowledge of managed care, commercial insurance, Medicare, and Medicaid.
• Prior supervisory or lead experience preferred.

Skills / Abilities

• Versatile, flexible, and able to perform in stressful situations.
• Good time management and organizational skills.
• Excellent oral and written communication skills.
• Independent critical thinker.
• Basic PC skills including PC based applications (MS Word, Excel, Teams, and ability to learn EMR system).
• Excellent assertive communication, skills, knowledge and in-depth understanding of chemical dependency/psychiatric treatment.
• Able to organize and prioritize high volume workloads.
• Interacts well with the public in a stress-oriented position.
• Able to function with minimal supervision.
• Complete understanding and respect for patient confidentiality with HIPAA compliance.
• Communicates in a professional, respectful manner.

Work Environment

• Subject to many interruptions.
• Occasional pressure due to multiple calls and inquiries.
• This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere.
• Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.