Supervisor Cash & Remittance

Office/Department: Student Administrative Services. Work environment: remote and hybrid positions are open to applicants based in eligible states.

About the role

To receive, reconcile and prepare deposits for cash, check, and credit card payments received by the university. Responsible for file maintenance of financial data, including data entry into the university’s ERP system and general ledger, and recording and reconciling daily activity. Supervise two Customer Service Representatives and ensure smooth operation of the SAS Front Counter and Cash Room.

Responsibilities

• University-Wide Deposit Function
  • Receive, post, and reconcile all cash, check, wire, and credit card activity for the University.
  • Oversee remote deposit function in coordination with banking partners.
  • Prepare daily, weekly, and monthly cash receipts reports for review by the Executive Director of Financial and Auxiliary Operations, Director of Student and Financial Services, and Controller’s Office.
  • Daily reconciliation of receipts deposited to University banking partners against the General Ledger system.
  • Monthly review of cash receipt-related outstanding items.
  • Research, prepare, and process adjustments in coordination with the Controller’s Office.
  • Prepare biweekly University cash/check deposits to bank partners with a third-party delivery partner.
  • Serve as the point of contact for all University departments handling cash/check/credit card deposits.
  • Provide documentation and perform research on yearly financial audit requests from the Controller’s Office/External Audit firm.
• Credit Card/E-Check Merchant Accounts
  • Maintain and record all electronic payments received by the University.
  • Act as liaison with the Merchant Service Provider (currently M&T Bank) for university merchant accounts.
  • Deploy, troubleshoot, and monitor all credit card machines (29 units currently deployed) across campus.
  • Work with university department leads to set and enforce policy for proper credit card acceptance and reconciliation.
  • Daily/weekly/monthly reconciliation of the University’s multiple credit card merchant accounts.
  • Daily/weekly/monthly reconciliation of the University’s multiple PayPal, Stripe, and Authorize.net accounts.
  • Reconcile daily merchant credit card batches against daily receipts.
  • Research, identify, and correct any unidentified batches/errors.
  • Research and coordinate responses to bank inquiries regarding credit card chargebacks.
  • Daily/monthly/yearly reconciliation of e-check returns.
• University Safe and Petty Cash
  • Responsible for the University’s working petty cash safe with a base of $25K.
  • Coordinate with the Director of Student and Financial Services for increases/decreases to the working safe due to business needs.
  • Prepare biweekly/monthly/end-of-year reconciliation of the safe for review by the Director of Student and Financial Services.
  • Prepare, review, and audit biweekly petty cash expense vouchers to departmental budgets.
  • Prepare biweekly cash reimbursement to the safe from banking partners.
  • Prepare and distribute approved large petty cash requests for Athletic teams and Student organizations.
  • Perform routine and surprise audits of departmental petty cash banks.
• SAS Front Counter
  • Provide customer service at the SAS front counter.
  • Monitor and reconcile the front counter cash drawer.
  • Provide new and replacement ID cards for students, employees, and guests.
  • Assist students and employees with parking registration and payment.
  • Review requests and issue petty cash reimbursements/advances.
  • Answer phones and direct inquiries to the appropriate party.
  • Post student account payments and Evergreen account deposits.
  • Reconcile daily counter receipts.
  • Open and distribute mail.
  • Assist with general University inquiries.
• Supervision of Staff
  • Directly supervise two Customer Service Representatives.
  • Provide ongoing coaching and guidance regarding effective completion of duties.
  • Model excellent service to students and parents.
  • Prepare annual evaluations reflecting successful commitment to staff responsibilities and identify areas for improvement and professional development.
• Non-Essential Duties
  • Perform all other duties and responsibilities as assigned or directed by the supervisor, including attendance at required training for the role.

Requirements

• Bachelor’s degree.
• 5–8 years of work experience.
• Record of trust and responsibility in a cash operations position.
• Desire to assist others in a service-provider environment.
• Proven track record of cash handling experience.
• Excellent communication skills.
• Ability to provide guidance to others.
• Ability to work in macro and micro environments.
• Versatile and adaptable.
• Ability to multi-task.
• Must be able to support the University’s goals for institutional diversity, as well as the goals and values of a Catholic, Jesuit education.
• All candidates must be eligible to work in the United States and complete employment eligibility verification by the first day of employment at Loyola University Maryland, as required by law.

Benefits

Final compensation offers are determined by a variety of factors, including but not limited to job-related experience, internal equity, and alignment with the organizational budget. Successful candidates will be subject to a pre-employment background check.