Supervisor, Case Management (RN) - (Full-Time, Exempt)

Position Summary

The Case Management Supervisor (RN) works as a leader within the Care Management Team supporting the coordination of care and services for patients in collaboration with physicians, the full care team, payors, and patients/families while facilitating patient centric, high-quality care delivery. This role leads a team of nurses, CMAs, regulatory clerks and others to manage patient throughput, ensuring compliance with state and federal regulations.

• Orients, trains, supervises and evaluates staff
• Prepares/finalizes work schedules
• Manages timecards
• Provides approval for select budgetary items
• Performs chart audits for RNCCs, Regulatory Clerks, CMAs and other staff as appropriate
• Provides consultation organization-wide regarding difficult cases/innovative strategies related to care coordination
• Captures and executes Enloe Health’s’ collaborative Case Management program
• Participates and takes on leadership responsibilities in committees, the community, and professional organizations
• Provides ongoing evaluation and assessment of productivity and other metrics
• Performs other duties as required

Key Administrative Duties

This role provides guidance to teams in reducing unnecessary length of stay, facilitating standard operating procedures for safe transitions, overseeing daily operations of the case management department, and providing leadership to staff to ensure efficient utilization of hospital resources, quality patient care, and effective, compliant discharge planning.

Behavior

This role is an example to all in upholding Enloe Health’s’ Mission, Vision, and Values.

Minimum: EDUCATION / TRAINING / EXPERIENCE

• One year of case management experience
• Experience utilizing computers and Microsoft Office programs
• Experience in developing and adapting new care processes and programs
• Knowledge of local, state and federal resources, confidentiality and risk/malpractice issues within healthcare settings

Desired

• Master’s degree in Nursing, Leadership or other related area
• Certified Case Manager (CCM or Accredited Case Manager (ACM) certification

Skills / Knowledge / Abilities

• Buils and sustains strong collaborative relationships with organizational leaders, community partners, physicians, and the interdisciplinary team to promote integrated, patient‑centered care delivery
• Must be flexible and able to adapt to shifting priorities
• Demonstrates high emotional intelligence, including self‑awareness, empathy, adaptability, and the ability to navigate complex interpersonal dynamics with professionalism and composure
• Excellent verbal and written communication and motivational skills with ability to communicate within all levels of the organization
• Understands integrated care team concepts and approaches situations holistically
• Works collaboratively with the Social Work Supervisor in a co-management model

Benefits Information

Enloe offers a comprehensive and competitive benefits package to all eligible employees, including, but not limited to:

• $0 premium medical plan to include vision insurance
• Prescription and dental group insurance
• Retail with employer match
• Generous paid time off (PTO) plan that starts accruing immediately and can be used as it's earned
• Extended Sick Leave
• Flexible Spending Accounts for unreimbursed medical expenses and dependent care
• Employee Assistance Program
• Education Assistance

Please visit the employee benefits page at http://www.enloe.org/benefits to get more in-depth benefits and coverage information or email recruiter@enloe.org to receive a full summary of benefits.