Supervisor Case Management - RN

Responsibilities

• Aid the director with support of clinical and administrative case management and social service roles through participation, problem solving, and scheduling of staff.
• Plan and update in-service education programs for all case management staff annually.
• Conduct case review and high-risk screening evaluations weekly with staff.
• Perform weekly quality reviews and communicate findings to both staff and management team.
• Assist director in selecting team members.
• Provide departmental orientation, onboarding, and initial competency checks for all new team members.
• Provide case management services to assigned population and coordinate staff assignments to ensure appropriate levels of service.
• Absorb adequate case management coverage to meet customer expectations.
• Perform routine case management duties including planning, assessment, resource allocation, and outcome tracking.
• Plan for staffing variances as evidenced by adequate coverage for all areas.
• Provide up-to-date clinical expertise to case management staff, including new interventions and therapies, changes in clinical protocols, and updates in clinical case management services.
• Monthly education provided to staff regarding emerging trends in healthcare services.
• Secure specific case management educational materials and distribute on a weekly basis to staff.
• Conduct annual mandatory training to all staff, including fire, infectious disease, disaster preparedness.
• Report specific outcome measures, including productivity, referral patterns, cost savings, utilization, to trend and provide appropriate analysis of service delivery.
• Provide scheduled reports on specific criteria-based measures to Director.
• Provide analysis of data related to outcomes.
• Make changes to service and service delivery based on outcome data analysis to improve service levels.

Qualifications

• Five years' experience in case management in a healthcare setting.
• Some management experience.
• RN with BS/BSN or MSW.
• Case management training.
• Excellent computer skills.
• Skilled in interpersonal & human relations.
• Oral & written communication.
• Problem solving & critical thinking.
• Time management/prioritization.
• Proficiency with hospital software programs.