Supervisor Case Management Medical Social Worker - Full Time - Days

About the role

Under the direction of the Sr. Director of Case Management or designee, the Case Management Medical Social Work Supervisor oversees CM staff engaged in complex case management. The role supervises and mentors case management staff to ensure quality, efficient, and comprehensive care for a diverse population with complex care needs, providing direct oversight of medical social work and discharge planners who coordinate continuous, person‑centered care for patients with multiple chronic, physical, or behavioral health conditions.

Responsibilities

• Ascertain medical complexity, social determinants of health, and potential behavioral health needs that impact a patient’s ability to obtain an appropriate disposition.
• Lead daily operations of the complex care team on strategies to assist patients with high need and chronic conditions to navigate the healthcare system, reduce hospital visits, improve overall quality of life, and build relationships with community partners.
• Analyze patient data to establish KPIs and set goals; provide data‑driven outcome measurements driven by the complex care team.
• Distribute work assignments and monitor work for quality and completeness.
• Ensure the Case Management team works effectively and efficiently with the interdisciplinary healthcare team to meet patient, departmental, and organizational goals.
• Provide education and training to assist with day‑to‑day operations of the Case Management department.
• Assist with identifying over‑utilization of services and report trends to Case Management leadership.
• Ensure the Case Management team adheres to Conditions of Participation and all regulatory requirements that impact patient rights.
• Engage in quality improvement initiatives including continuing education, participation in system‑wide and unit‑specific teams, identifying areas for quality improvement and safe outcomes; maintain cooperative relationships among the healthcare team through communication, responsiveness, rapport building, and team problem solving.
• Provide service excellence to patients and their families/visitors that meets or exceeds expectations through empathetic, compassionate, patient‑centered care; professionally manage patients, families, and caregivers using positive service recovery methods; respond to requests and make active referrals to subject‑matter experts/decision makers; provide culturally sensitive care.
• With leadership and Human Resources guidance, provide input to or make recommendations on employee hires, performance reviews, transfers, promotions, salary changes, disciplinary actions, terminations, and similar actions.
• Resolve grievances and other staff problems in a fair, timely, and consistent manner, in conjunction with HR.
• Lead meetings with patients, families, healthcare team, and community partners to assist with care transitions.
• If working as a Social Worker, practice in accordance with the New York State Practice Act and applicable regulatory standards.
• Ensure understanding and compliance with all MVHS policies, procedures, and regulations.
• Perform related duties as assigned.

Requirements

Education & Experience

• Master’s degree in social work (required)
• 3 years of Case Management experience (required)
• Strong communication, empathy, multi‑level advocacy, and knowledge of complex health systems (required)
• Highly proficient with MS Office (required)
• Prior supervisory experience (preferred)

Licensure & Certification

• Current NYS LMSW license in good standing (required)

Pay

Salary range: $81,000 – $131,000 per year.

Schedule

Days shift, 8.0 hours per day, 1.0 FTE, salaried (exempt), full‑time, non‑union. Department: Case Management.