Supervisor Care Management

About the Role

Oversees the daily operations of the Case Management unit, providing clinical direction, guidance, and oversight of case management services. This is a remote position; the associate must reside in Michigan (MI).

Responsibilities

• Provide daily oversight and clinical direction for the Case Management unit.
• Supervise and support staff conducting case management, care coordination, and screening activities.
• Monitor team performance, productivity, and quality to ensure compliance with organizational and regulatory standards.
• Assist in the implementation and execution of departmental goals, workflows, and operational plans.
• Serve as a resource to staff for clinical and operational guidance.
• Ensure timely and accurate documentation, reporting, and case management activities.
• Collaborate with internal teams and leadership to support member care and service delivery.
• Identify opportunities for process improvement and support workflow efficiencies.
• Participate in staff training, coaching, and performance management activities.
• Support occasional field work alongside care managers and community-based staff.

Requirements

• Bachelor’s of Science in Nursing with an unrestricted licensed Registered Nurse (RN) in MI or Master’s degree in social work with a current, unrestricted MI LMSW or LCSW license.
• 1 to 3 years of supervisory or field leadership experience.
• 3 to 5 years of case management experience supporting care management in a clinical or managed care environment.
• Designation of Certified Case Manager is preferred.

Skills & Abilities

• Strong clinical knowledge of case management and care coordination practices.
• Leadership skills with the ability to coach, mentor, and develop staff.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Knowledge of healthcare regulations, standards, and compliance requirements.
• Effective communication and interpersonal skills across cross-functional teams.
• Ability to analyze workflows and implement process improvements.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint); Access a plus.