Supervisor, Building Services (Event Shift)

Job Description

• Maintain a clean, safe, sanitary, and guest-ready condition of the arena before, during, and after events.
• Supervise union Building Services Associates during assigned event shifts.
• Monitor employee performance and productivity throughout the event.
• Provide coaching, instruction, and guidance to employees while maintaining a positive work environment.
• Ensure employees comply with departmental policies, collective bargaining agreement provisions, SOPs, and safety requirements.
• Document performance concerns and communicate issues to Building Services management.
• Aid in employee training and onboarding of new staff.
• Cook up cleaning operations before, during, and after events.
• Ensure all assigned areas meet arena cleanliness and presentation standards.
• Respond quickly to operational issues, guest concerns, and emergency cleaning situations.
• Coordinate post-event cleaning activities to ensure timely building turnover.

Equipment & Supply Management

• Ensure employees safely operate all cleaning equipment.
• Inspect equipment before and after use.
• Report equipment malfunctions and coordinate repairs.
• Ensure equipment is cleaned and properly stored following each event.
• Monitor inventory levels of cleaning supplies, chemicals, paper products, liners, and equipment.
• Coordinate replenishment of supplies as needed.
• Ensure proper chemical handling and storage procedures are followed.

Safety & Compliance

• Ensure employees utilize required personal protective equipment (PPE).
• Monitor safe chemical usage and compliance with Safety Data Sheet (SDS) requirements.
• Report accidents, injuries, hazards, and property damage immediately.
• Aid in emergency response procedures when necessary.
• Promote a safe working environment for employees, guests, contractors, and vendors.

Position Requirements

• High School Diploma or GED required.
• Previous supervisory or leadership experience preferred.
• Strong leadership and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to read, interpret, and follow written procedures.
• Ability to effectively lead union employees in accordance with the collective bargaining agreement.
• Attendance is an essential function of this position.
• Must be available to work evenings, weekends, holidays, and extended hours based on event schedules.

Physical Requirements

• Stand and walk for extended periods.
• Frequently bend, stoop, kneel, crouch, climb stairs, and reach overhead.
• Lift and carry up to 50 pounds without assistance.
• Push and pull loaded carts, cleaning equipment, and trash containers.
• Perform repetitive physical activities throughout the work shift.
• Operate powered cleaning equipment safely.
• Work indoors and outdoors in varying weather conditions.
• Work in environments containing dust, moisture, cleaning chemicals, noise, and large crowds associated with sporting events and concerts.

Knowledge, Skills & Abilities

• Strong leadership and decision-making abilities.
• Ability to motivate and lead diverse teams.
• Ability to maintain professionalism under pressure.
• Strong customer service orientation.
• Ability to adapt quickly to changing event needs.
• Ability to work independently with minimal supervision.
• Strong attention to detail.
• Ability to manage multiple priorities simultaneously.