Supervisor-Building Services

Position Summary

We have an exciting opportunity to join our team as a Supervisor-Building Services. In this role, the successful candidate is responsible for supervising patient transport personnel to ensure employees demonstrate competency in patient transport as it relates to:

• Patient safety (safe handling of patients, double identification, ticket to ride, safety inspection of transportation equipment)
• Knowledge and use of the automated patient dispatch system
• Knowledge and use of service elevators to include efficient vertical transport and response to critical calls
• Dispatcher knowledge of automated patient transportation system to include responding to patient transport and elevator calls.

Job Responsibilities

• Maintains safety and sanitary standards in areas of responsibilities.
• Participates in developing, planning and implementing new programs, including the development of related procedures/processes.
• Communicates the need for new policies and procedures to their supervisor in a timely manner.
• Submits reports/plans, which are requested by superiors, on time.
• Develops short and long range plans for the accomplishment of goals; addresses all contingencies in a plan.
• Communicates the reason for a delay in accomplishing a plan to the supervisor within a reasonable time.
• Utilizes audit result, quality improvement reports and accident reports to improve the quality of service.
• Evaluates practices and identifies areas where decrease in transportation time can be made.
• Arranges work to reduce or avoid overtime.
• Uses supplies efficiently.
• Uses equipment efficiently and ensures that equipment is in good working condition, is cleaned and stored in a secure area.
• Participates in cost control activities by seeking the most effective method of delivering services and maintains an awareness of the cost impact of decisions and actions.
• Reports daily the activities of all employees under his/her supervision; also, any incidents that have occurred.
• Composes related and required information in a neat and well written manner utilizing department forms whenever applicable.
• Establishes daily assignment schedules for all employees under his/her supervision and monitors their work.
• Defines the expected outcome and time of completion of daily duties to the employee.
• Clearly communicates the objective of the assignment to the employee.
• Institutes appropriate follow-up with the employee to ensure that the desired outcome is reached.
• Solicits feedback from the employee to ensure the assignment is understood.
• Allocates resources appropriately so that the task can be accomplished.
• Informs the employees of their assignment immediately upon reporting to work or in advance.
• Distributes assignments equitably.
• Conducts patient and client interviews, as well as conducts Shadow Rounds to ascertain quality of service.
• Evaluates and documents staff performance, records, and reports personnel absences, and performs personnel counseling.
• Recognizes the need to counsel subordinates and performs counseling in a timely fashion.
• Explains to the employee clearly what his/her responsibilities are and standards of performance.
• Offers guidance for improving performance to the employee.
• Disciplines subordinates, when necessary, in accordance with Human Resources policies and procedures and the Collective Bargaining Agreement.
• Begins to approach the performance review process constructively and conducts it in accordance with personnel and departmental guidelines and procedures.
• Develops and encourages a program of staff development.
• Plans the training and development of staff in advance of implementation.
• Trains staff members effectively and maintains detailed records of performance and training status or probationary employees.
• Ensures that policies and procedures are followed and that staff awareness to said policies is understood and being implemented.
• Prepares daily reports and informs his/her supervisor or incidents that may or may not be job related.
• Tours each area of responsibility, covering each assigned area to observe all service line functions with the Building Services Department to include; Patient Transport, Cleaning, and Linen to determine compliance with instructions and quality of work.
• Inspects each area to ensure that all safety, health, and sanitation regulations are met in accordance with Federal, City, and State regulations.
• Ensures that cleaning staff follows proper policies and protocol as written in departmental policies and procedures manual.

Minimum Qualifications

• A Bachelors degree plus two years of supervisory experience or an equivalent combination of education and experience.
• Good communication skills.

Additional Information

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