Supervisor - BUF Airport

FLSA Status: Non-Exempt | Employment Type: Full-Time, Temporary | Pay Rate: $19.00/Hour | Reporting Location: Buffalo Niagara International Airport - BUF Airport

About the role

The Supervisor assists other cashiers with transactions as needed, provides customer service, and acts in the capacity as a cashier as needed. The Supervisor also trains, directs, monitors, provides direction to staff, and oversees site operations as needed.

Responsibilities

• Provides training and mentoring to staff members. Training and mentoring may include formal training on specific skills and/or on-the-job training and mentoring, which may be of a technical nature, or focus on any other key professional skills required for success at J|D.
• Provides critical feedback to staff on an as needed basis. Has a full understanding that critical feedback is given to maximize the value of associates to clients. Staff should be made aware of skills and behaviors that are valuable to clients as well as those that are not. Feedback should always be given in a neutral and fair environment and the dialogue should be conducted in a fully professional manner.
• Perform cashier duties as necessary, such as times when there is increased volume during holidays and peak seasons, filling in for staff in emergency situations or even scheduling yourself with your team for training and accountability.
• Document disciplinary actions of staff members according to company policies and procedures.
• Oversee team member audits and follow-up to ensure all guidelines and policies are followed.
• Encourage team member development and participate in employee interviews and annual performance reviews.
• Gives direction in a clear and concise manner to staff.
• Offers consistent and timely feedback to hourly staff to ensure effective communication between management and staff.
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice.
• Ensure appropriate and timely investigation response to guest and employee concerns.
• Meet with the client to develop daily work plans, review staffing schedules, and address any issues or concerns with the operations.
• Provide written and verbal weekly summaries on the operation to the General Manager.
• Create and maintain pertinent staffing schedules.
• Responsible for managing all employees by setting work expectations and leadership standards.
• Develop and implement programs to improve guest and employee satisfaction.
• Work closely with the client by attending weekly or daily meetings with GM and Management to build a relationship, report on the operations, and ensure expectations are met.
• Planning and executing customer service initiatives and daily game plans.
• Assurance of correct submission of property