Supervisor Branded Partner Direct Sales

Job Summary

Serve as a field support liaison between Optimum and authorized Branded Partner (BP) organizations operating within the Tri-State region. This role supports the operational alignment, sales readiness, and program execution of the D2D Branded Partner channel by working directly with BP field management.

Responsibilities

• Serve as a primary field support contact for assigned authorized Branded Partner organizations within the Tri-State footprint.
• Conduct regular market visits to support operational alignment, program communication, and field readiness — engaging with BP management rather than directing BP representatives.
• Cook up with BP leadership on market launches, deployment planning, and operational updates.
• Communicate Optimum business updates, incentive programs, operational changes, and market priorities to BP leadership for cascading through their own teams.
• Facilitate access coordination for approved Optimum systems, devices, credentials, and required tools.
• Help ensure BP teams have the necessary Optimum-provided resources to operate within program guidelines.
• Monitor overall market activity and Branded Partner production trends across assigned areas.
• Partner with internal OMS leadership on territory planning, lead deployment coordination, and market coverage discussions.
• Review reporting trends related to sales activity, installs, customer retention, and operational performance, and share insights with BP leadership for action within their own organizations.
• Escalate operational concerns impacting customer experience, program integrity, or business continuity to the Manager of Direct Sales.
• Support adherence to approved sales processes, lead management expectations, and operational procedures across the channel.
• Support the achievement of channel goals as measured by Sales, Yield, Bundled Winback sell-in, cancellation and completion rates, and retention.
• Attend and participate in company-sponsored training to enhance skills needed to perform duties.
• Participate in special projects and perform other duties as assigned.

Qualifications

• Strong presentation, verbal, and written communication skills, with the ability to interface across all levels of management — internal and external.
• Core competencies include teamwork, integrity, flexibility, stress tolerance, and concern for excellence.
• A collaborative, influence-oriented leader with experience building trust and alignment with external partner organizations.
• Strong relationship management skills with the ability to foster consensus across internal stakeholders and external partner principals.
• Strong project management skills and the ability to prioritize multiple tasks, partner relationships, and initiatives simultaneously.
• An organizationally perceptive person who will respect the traditions and culture of Optimum and the independence of partner organizations, and who can support program objectives within that context.
• A minimum of 2+ years of proven success in sales, field operations, or vendor/channel support is preferred.
• Prior experience in direct cable, telecommunications, fiber, or mobility sales a plus.
• Experience supporting third-party sales organizations or authorized dealer/partner programs preferred.
• PC literate with strong working knowledge of Excel, Word, PowerPoint, Teams, and sales support systems.
• Demonstrated ability to analyze performance data, identify trends, and translate findings into actionable recommendations for partner leadership.
• Thorough understanding of the key aspects of Direct Sales, including the Consultative Sales process and how it operates within a partner channel model.
• Valid driver's license and reliable transportation required; comfortable traveling throughout the Tri-State region.