Supervisor, Individual Direct Sales

Core Responsibilities

• Supervises and motivates a team of door-to-door direct sales Representatives to achieve sales goals for digital Video, High-Speed internet, digital Voice product categories and HOME Security.
• Provides individualized and ongoing performance management to ensure efficiency and productivity of all team members.
• Counsels and develops sales employees.
• Supports and leads competitive field efforts through the implementation of acquisition and win-back tactics as directed.
• Coordinates audit follow-ups by Sales Representatives. Performs realtime field evaluation of Individual Sales Representative performance. Tracks and analyzes Representative activity and results metrics on a daily basis.
• Strategically distributes and documents territory among team members. Leads a dynamic, well-informed front-line workforce that successfully executes the appropriate campaign strategies.
• Assists Sales Representatives in solving customer problems (technical, product, billing etc.). Resolves or serves as intermediary to resolve service issues. Develops partnership with internal departments (e.g. customer service, technical operations) to ensure customer satisfaction.

Qualifications

• Obtaining and maintaining any credentials and/or licenses necessary to sell and/or design alarm systems as required by applicable law.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Skills

• Sales Objectives
• Coaching
• Sales Goal Achievement
• Direct Selling
• Customer Satisfaction

Benefits

• Medical, prescription, vision, and dental insurance for eligible employees.
• 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay.
• Paid time off including eight observed company holidays and flex time.
• Exclusive perks + discounts, including tuition assistance, commuter benefits and more!

Education

A Bachelor's Degree is preferred, but relevant work experience is also considered.

Relevant Work Experience

2-5 Years of relevant experience is required.