Supervisor- Benefits Support

About the role

The Supervisor- Benefits Support (Team Lead) role at Paylocity involves leading a team in the day-to-day operations of the benefits support department. This includes delegating tasks, providing training, coaching, and mentoring, handling escalated customer issues, and facilitating regular team communications.

Responsibilities

• Supervise the work of the assigned group on a daily basis, delegating tasks as needed.
• Provide training and coaching to new and existing team members.
• Handle escalated issues from customers or internal teams in a collaborative manner.
• Facilitate business or team updates through regular meetings, 1:1 sessions, or team huddles.
• Offer input and recommendations to managers regarding performance management, promotions, employment status changes, and performance issues.
• Develop and implement action plans to improve team or individual performance.
• Act as a technical resource to the support team as needed.
• Be a subject matter expert in key areas of the department.
• Create and update processes and other internal training documentation as necessary.

Requirements

• 2+ years' experience in Payroll/HR industry.
• 2+ years' experience in technical/problem-solving client-facing roles.
• 2+ years of leadership experience, inclusive of leading and supporting a team.
• Bachelor’s degree required.
• Experience with ownership and accountability in group responsibilities.
• Previous benefits experience strongly preferred.
• Previous experience with Payroll systems is strongly preferred.
• Previous supervisory/mentoring experience preferred.

Qualifications

• Education: Bachelor’s Degree required.

Skills

• Technical problem-solving skills.
• Leadership and mentoring abilities.
• Collaborative communication skills.
• Process improvement and implementation skills.
• Subject matter expertise in benefits and payroll.

Benefits

Paylocity offers a comprehensive benefits package including medical, dental, vision, life, disability, and a 401(k) match. Additional perks include paid time off, professional development opportunities, and a supportive workplace culture.

Pay

The pay range for this position is $59,600 - $85,100 /yr. The actual salary offered may vary based on individual performance and job-related knowledge, skills, and experience. This position is also eligible for an annual restricted stock unit grant.

Schedule

This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.