Supervisor, B2B Dealer Experience

About the role

The Supervisor, B2B Dealer Experience is a leadership role responsible for overseeing the daily operations of the B2B customer experience team. This role ensures the delivery of a highly personalized, proactive, and purpose-driven service model that aligns with strategic business goals.

Responsibilities

• Supervise and manage the B2B customer experience team, including performance evaluations, scheduling, and development.
• Oversee key EDI accounts and ensure accurate reporting, forecasting, and issue resolution.
• Drive process improvements across order management, reporting, and customer engagement workflows.
• Collaborate cross-functionally with Demand Planning, Sales, IT, and Distribution to optimize operations.
• Create and distribute Scan Sheets, order forms, and part number documentation to support team operations.
• Ensure proactive communication with clients and internal stakeholders to maintain trust and transparency.
• Support B2B/EDI testing, onboarding, and troubleshooting for new and existing accounts.
• Mentor and train team members, fostering a culture of continuous improvement and accountability.

Requirements

• Bachelor’s degree in Business, Communications, or related field; equivalent experience considered.
• 5+ years of experience in customer service, account management, or B2B operations.
• 2+ years of supervisory or team leadership experience.
• Expertise in SAP, EDI systems, and Microsoft Office Suite.
• Strong analytical, problem-solving, and strategic thinking skills.
• Excellent communication and interpersonal abilities.
• Ability to lead cross-functional initiatives and manage multiple priorities.

Qualifications

• Must be able to work in Irvine, CA.

Skills

• Customer Service
• Account Management
• SAP
• EDI Systems
• Microsoft Office Suite

Benefits

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!

Pay

Annual Salary: $70,000.00 - $80,000.00

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.