Supervisor Attractions, Super Nintendo World™ - Mario Kart

About the role

The Attractions Supervisor is responsible for the growth and development of the lead team, supervising daily operations, offering feedback, ensuring safety and positive guest service, and supporting the scheduling department.

Responsibilities

• Responsible for growth and development of leads
• Supervise daily operation of attraction, including duty management capacity
• Offer consistent and timely feedback to all team members to ensure team meets expectations
• Maintain ongoing focus on safety and positive internal and external guest service
• Oversee operational efficiency of the attraction during park hours and seasonal/special events
• Help ensure artistic and thematic integrity of attraction
• Support the scheduling department in reviewing the team member schedules weekly
• Ensure team understands and follows all company policies and procedures
• Crisis management including guest and team member medical/emergency situations
• Conduct timely investigation and response to incidents including team member/guest concerns
• Advocate for active participation in all safety programs, including forming partnership with Environmental Health and Safety group
• Support team member satisfaction and guest satisfaction programs and ensure the staff understands the importance of the programs
• Ensure that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships

Requirements

• Minimum 1 year of operations management experience in theme park or hospitality industry, experience in guest service preferred
• Excellent written and verbal skills
• Proficient in Microsoft programs such as Word and Excel
• Able to work weekends, holidays, and nights as required
• Able to work outdoors in varying weather conditions and travel to multiple venues throughout the day

Desired Characteristics

• Bachelor’s degree in Business, Operations, or Hospitality is highly preferred
• Strong interpersonal and analytical skills
• Proactive thinker/self-starter with proven ability to anticipate needs and initiate corrective actions
• Excellent communication
• Proven ability to work well under pressure, meet tight deadlines, and simultaneously manage multiple projects
• Strong guest service experience with conflict resolution
• Able to prioritize workload and multi-task in a fast-paced work environment
• Demonstrates sound judgment and independent thinking as well as an ability to troubleshoot and problem solve in real-time
• Detail-oriented and organized with the ability to work seamlessly within a broader team to achieve desired results
• Theme Park experience highly preferred
• Experience managing in a union environment

Benefits

This position is eligible for company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $27.00 – $30.00.

Internships

Paid opportunities to grow your career, the chance to learn from talented industry professionals and make a valued impact on our Team Members and guests, access to exclusive professional development events designed for interns, and eligibility for financial assistance towards housing may be applicable. Specific details about eligibility would be provided at the time of offer.

Additional Opportunities

• Quick Service Associate
• Food & Beverage Stocker
• Barista
• Food and Beverage Cash Coordinator
• Host/Hostess
• Tipped Busser
• Tipped Food Runner
• Barback
• Waitperson
• Bartender
• Steward (Dishwasher)
• Line Cook
• Senior Cook
• Chef Assistant
• Attractions Attendant
• Team Lead
• Mercandise Associate
• Gameskeeper
• Mercandise Team Captain
• Mercandise
• Food & Beverage
• Entrance Operations
• Attractions
• Parking & Transportation
• Park Services
• Event Operations
• Tours
• Parking and Transportation
• Turnstiles and Pass Sales
• Guest Services
• Security
• Health Services
• Wardrobe