Supervisor

About the Department

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work‑life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities.

Responsibilities

• Organizes, disseminates and ensures completion of work assignments; prioritizing, researching and communicating within the unit, external agencies and to other divisions.
• Performs field inspections, follow‑ups, performance evaluations, training evaluations, and provides training as needed.
• Prepares training materials and participates in policy/process review and development.
• Manages data, prepares/complies reports, and provides analysis to upper management, as directed.
• Ensures quality control and the meeting of all standards of Quality Assurance.
• Manages staff and all related administrative, training and disciplinary needs.
• May perform duties of Manager or Deputy Director in his/her absence.
• Ensures compliance with agency and divisional policies and the Code of Conduct.
• Represents the division and department in both internal and external meetings.
• Manages evidence and provides reconciliations as needed.
• Coordinates the adjudicatory process and represents the department at OATH.
• Manages communications and liaises with internal stakeholders and external agencies to ensure smooth operations.

Minimum Qualifications

• Four‑year high school diploma or its educational equivalent.
• Five years of full‑time satisfactory experience in a consumer or worker protection agency conducting inspections or investigations, with at least one year in a supervisory or administrative capacity or as an Inspector Assignment Level II; or
• Baccalaureate degree from an accredited college and one year of full‑time satisfactory experience in a consumer or worker protection agency conducting inspections or investigations in a supervisory or administrative capacity or as an Inspector Assignment Level II; or
• Education and/or experience equivalent to the options above (college education may be substituted for required experience at a rate of 30 semester credits per year of experience).
• Possession of a valid New York State motor vehicle driver license at the time of appointment, to be maintained for the duration of employment.

Preferred Skills

• Strong written and oral communication skills.
• Ability to train staff and develop training materials.
• Detail‑oriented with exceptional organizational abilities.
• Ability to develop, analyze, and provide reports as needed.
• Successful team‑leadership background and experience.
• Proficiency in Microsoft programs and knowledge of AIMS application and AIMS CRM.
• Knowledge of, and ability to explain, the laws and rules under DCWP’s enforcement authority.
• Comfortable driving any city vehicle (including large vehicles) throughout the five boroughs of New York City.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Applicants should indicate at the top of their resume and cover letter that they wish to be considered through the 55‑a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. More information is available at the U.S. Department of Education’s website: https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. City employees in certain titles who have worked for the City for two continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. Discuss residency eligibility with the agency representative at the time of interview.