Supervisor

Responsible for

• Day-to-day activities of specific shift operation including employee group, maintenance and accuracy of timekeeping.
• Effectively managing the work load.
• Properly utilizing company and client vehicles and equipment.
• Reporting all discrepancies to the Account Manager and or General Manager.

Qualifications

• Educational requirement: High School diploma or equivalent.
• Experience: Some supervisory/management in shift work environment experience necessary.
• Skills: Verbal and written communications skills.
• Age: Must be 18 years of age or older.
• Transportation: Must have a reliable telephone and transportation.

Personal and Physical Requirements

• Tactful to deal with all levels of situations, client representatives, employees and the public.
• Ability to sit, stand, lift, and/or bend throughout shift.
• Pass pre-employment and random drug tests.
• Complete a criminal background check.
• Read, understand, direct and carry out instructions in English.
• Meet necessary requirements to obtain a security sensitive identification badge.
• Be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
• Resolve problem situations with employees and passengers when necessary.

Performance Responsibilities

• Perform all duties of subordinate employees when necessary.
• Familiar with all pertinent regulations (Company/Client/Government Agencies).
• Schedule personnel daily and furnish copy to Account Manager.
• Obtain written approval form necessary use of overtime in advance.
• Monitor employee activity and makes adjustments as needed.
• Make sure employees follow all regulations/procedures.
• Check In/Out sheets to insure all employees have logged in times correctly.
• Deals fairly, courteously and tactfully with fellow employees while maintaining confidentiality and professionalism.
• Communicate effectively with fellow employees and client representatives.
• Make recommendations to Account Manager regarding personnel performance.
• Act on and communicate safety hazards and equipment problems to Account Manager or General Manager.
• Report inquiries and all other incidents to Account Managers.
• Respond to inquiries from your leads, employees, client, and passengers in a timely, courteous and professional manner.
• Keep leads informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
• Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
• Give clear concise direction to leads, coordinators, warehouse, and crews while providing both positive and corrective feedback.
• Attend meetings and in-services as required.
• Utilize appropriate communications channels and maintain records, training files, reports and files as required.
• Utilize company provided training materials and resources to develop a safe well trained staff while creating and maintaining a safe working environment.
• Must be in proper business attire as directed by company officials.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
• Perform quality assurance service audits as directed to conform to client's specifications and/or procedures.
• Ensure implementation of the Safety Management System (SMS).
• Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary.
• Actively participate in the Safety Management System (SMS).
• Perform other duties as requested.

Pay

The hourly pay wage will vary depending on airport location.