Supervisor

Responsible for

• Day-to-day activities of specific shift operation including employee group, maintenance and accuracy of timekeeping
• Effectively managing the work load
• Properly utilizing company and client vehicles and equipment
• Reporting all discrepancies to the Account Manager and or General Manager

Qualifications

• High School diploma or equivalent
• Some supervisory/management in shift work environment experience necessary
• Verbal and written communications skills
• Must be 18 years of age or older
• Must have a reliable telephone and transportation

Personal and Physical Requirements

• Treat all information as confidential
• Possess the tact to deal with all levels of situations, client representatives, employees and the public
• Must be able to sit, stand, lift, and/or bend throughout shift
• Must pass pre-employment and random drug tests
• Must complete a criminal background check
• Must be able to read, understand, direct and carry out instructions in English
• Must meet necessary requirements to obtain a security sensitive identification badge
• Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS)
• Be able to resolve problem situations with employees and passengers when necessary

Performance Responsibilities

• Must be able to perform all duties of subordinate employees when necessary
• Must be familiar with all pertinent regulations
• (Company/Client/Government Agencies)

Schedule

• Schedule personnel daily and furnish copy to Account Manager
• Obtain written approval form necessary use of overtime in advance
• Monitor employee activity and makes adjustments as needed
• Make sure employees follow all regulations/procedures
• Check In/Out sheets to insure all employees have logged in times correctly
• Deals fairly, courteously and tactfully with fellow employees while maintaining confidentiality and professionalism
• Communicate effectively with fellow employees and client representatives
• Make recommendations to Account Manager regarding personnel performance
• Act on and communicate safety hazards and equipment problems to Account Manager or General Manager
• Report inquiries and all other incidents to Account Managers
• Emergency situations are to be reported immediately to Account Manager and/or General Manager
• Respond to inquiries from your leads, employees, client, and passengers in a timely, courteous and professional manner
• Keep leads informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs
• Project a positive image and respond to inquiries from clients, staff and public in a courteous manner
• Give clear concise direction to leads, coordinators, warehouse, and crews while providing both positive and corrective feedback
• Attend meetings and in-services as required
• Utilize appropriate communications channels and maintain records, training files, reports and files as required
• Utilize company provided training materials and resources to develop a safe well trained staff while creating and maintaining a safe working environment
• Must be in proper business attire as directed by company officials
• Identification badges must always be visible
• Adhere to company policies and procedures and participate in achievement of company objectives
• Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner
• Perform quality assurance service audits as directed to conform to client's specifications and/or procedures
• Ensure implementation of the Safety Management System (SMS)
• Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary
• Actively participate in the Safety Management System (SMS)
• Perform other duties as requested

Pay

The hourly pay wage will vary depending on airport location.