Supervisor

About the role

This position supervises the team of security agents at check point, ramp, bag room, catering and skycaps & porters. The job operates in a professional airport environment and requires the use of a company vehicle.

Responsibilities

• Plans and prepares the operation at least one day prior, adjusting with sufficient time for factors like wheelchair count, flight status, personnel needed for all services.
• Delivers plans and assignments to the team prior to start of operations.
• Prepares and/or makes sure the operation daily report is complete by the end of the day.
• Ensures all employees follow security procedures for each entity, such as TSA, CBP and any other airport where Maximus Global Services operates.
• Updates Leads/Coordinators and personnel on any irregularities/changes to operations.
• Weekly visits to airlines management to ensure service is delivered up to standards.
• Address any issues with personnel, operations, and clients.
• Weekly control and inventory reports of equipment including wheelchairs.
• Ensure personnel training is current.
• Communicate to management any irregularities and/or operational requests.
• Deliver end-of-shift report to management with a full recap of the operation.

Qualifications

• Full Bilingual preferred (English and Spanish)
• High school diploma or GED
• 2-3 years’ experience in customer service at airport or similar entities
• Pass a background check and drug test
• Computer literacy in MS Office packages such as Word, Excel and Outlook
• Maintain a relationship with both employees and clients
• Supervisors must have a good working knowledge of management practices and principles
• Must be able to read, write and speak English
• Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID